Fred Cowden
Canton
Summary
Seasoned Manager Business Services with a proven track record at AT&T, adept in workforce management and complex problem-solving. Excelled in enhancing team performance and safety, achieving significant productivity gains utilizing effective employee motivational strategies and strong policy enforcement. Skilled in coaching and mentoring, with a focus on achieving operational excellence and customer satisfaction. Successfully managed costs, driving profitability.
Overview
28
28
years of professional experience
Work History
Manager Business Services
AT&T
10.2013 - Current
- Manage technicians over a large area, with a focus on productivity and safety.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and customers.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated technician performance and conveyed constructive feedback to improve skills.
- Work with peer groups to achieve timely service delivery and restorations.
- Mentor newly promoted peers to assist in their success.
Systems Technician
AT&T
04.1999 - 10.2013
- Installed and maintained all business services products and services.
- Managed my personal safety achieving 0 motor vehicle accidents and 0 personal injuries.
- Trained new technicians to be prepared for installation and maintenance.
Communications Technician
Southwestern Bell Telephone
03.1997 - 05.1999
- Remote provisioning of central office DCS equipment.
Education
Computer Science
Moutain View Community College
Dallas, TXSkills
- Task delegation
- Complex Problem-solving
- Policy implementation
- Marketing
- Partnership development
- Workforce management
- Employee onboarding
- Safety procedures
- Coaching and mentoring
- Customer service
Timeline
Manager Business Services
AT&T
10.2013 - Current
Systems Technician
AT&T
04.1999 - 10.2013
Communications Technician
Southwestern Bell Telephone
03.1997 - 05.1999
Computer Science
Moutain View Community College
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