Fred Kling
EchoStar
Mesa,AZ
15
years of professional experience
Technical Account Manager II delivering customer support, escalated issue resolution, and email migration support for end users. Improves the customer experience by troubleshooting Microsoft Office and email problems, maintaining 96% customer satisfaction, and keeping users productive through clear technical guidance. Builds trust through calm communication and reliable follow-through.
Work History
Account Executive
1 Year- Executed targeted sales strategies to exceed quarterly performance goals.
- Developed and maintained strong client relationships to drive revenue growth.
- Analyzed market trends to identify new business opportunities and inform strategy.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
Technical Account Manager II
13 Years 4 Months- Maintained 96% Customer Satisfaction Surveys over the course of 13+ years
- Delivered technical support to end-users, resolving escalated technical issues to enhance user experience
- Installed and maintained Office products for end-users, ensuring software functionality and accessibility
- Troubleshot E-Mail issues
- Troubleshoot E-Mail issues
- Migrated E-Mail data between servers
Education
Associates - Computer Networking and Information Technology
General
Skills
Customer service
Microsoft Office
Data entry
Type 90+ WPM
Critical thinking and problem solving
Technical support
Escalation management
Email troubleshooting
Email migration
Office product installation
Timeline
Account Executive
EchoStar
08.2025 - CurrentRead More
Technical Account Manager II
GoDaddy
12.2011 - 04.2025Read More
Dobson High
General
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High-Tech Institute
Associates from Computer Networking and Information Technology
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