Fred Martin
San Antonio
Summary
Operations City Supervisor with Elevated EFS, skilled in enhancing customer satisfaction and team productivity through effective workflow management and decision-making. Proven track record in conflict resolution and implementing safety protocols, leading to a harmonious work environment and improved operational efficiency. Strong background in contract management and customer service excellence.
Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
19
19
years of professional experience
Work History
San Antonio Supervisor
Elevated EFS
05.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. A territory that encompassed Corpus Christi and The Valley
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Elevator Mechanic
EMR/Elevated EFS
06.2006 - 05.2017
- Coordinated with manufacturers to stay updated on the latest technical advancements, improving overall service quality and customer satisfaction.
- Upgraded outdated elevator components with modern alternatives for improved performance and energy efficiency.
- Established strong relationships with clients through clear communication channels, leading to repeat business opportunities within the industry sector.
- Contributed to a reduction in equipment breakdowns by conducting monthly preventive maintenance
- Enhanced elevator safety by conducting thorough inspections and identifying necessary repairs.
- Maintained detailed records of all services performed, ensuring accurate documentation and easy reference for future needs.
- Collaborated effectively with team members, sharing knowledge and expertise to improve overall team performance.
- Diagnosed complex mechanical issues using advanced troubleshooting techniques, resulting in prompt resolution of problems.
- Installed new elevator systems in accordance with industry standards and local regulations, ensuring safe and reliable operation.
Education
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
San Antonio, TXSkills
- Customer service
- Decision-making
- Operations management
- Priority management
- Contract management
- Workflow management
Timeline
San Antonio Supervisor
Elevated EFS
05.2017 - Current
Elevator Mechanic
EMR/Elevated EFS
06.2006 - 05.2017
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
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