Fred Shanks
Springdale,AR
Summary
Skilled Supply Planner with experience in optimizing inventory and supply chain processes in the food industry. Proficient in utilizing advanced tools such as Microsoft Excel, PowerBI, SAP, and Palantir to create efficient production schedules, manage inventory levels, and ensure timely product availability. Skilled in supply planning, data analysis, and collaboration with cross-functional teams to drive efficiency and minimize costs. Committed to delivering high-quality results while maintaining a strong focus on customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
Account Executive 1, Inside Sales
Dell Technologies
Round Rock, Texas
09.2025 - Current
- Managed client accounts to enhance customer satisfaction and retention.
- Conducted market research to understand industry trends and customer needs.
- Utilized CRM software to track sales activities and client interactions effectively.
- Developed and maintained relationships with existing customers to ensure repeat business.
- Resolved customer complaints promptly in a professional manner.
- Prepared quotes, invoices, and contracts for customers.
- Analyzed customer needs and preferences to recommend appropriate products or services.
- Maintained accurate records of all sales activities including customer contacts, orders, payments, returns.
- Performed regular follow-up calls with customers to ensure satisfaction with purchase decisions.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Contacted new and existing customers to discuss product and service solutions.
- Collaborated with team members to determine strategic sales approaches.
Sr Supply Planner
Tyson Foods
Springdale, AR
11.2023 - 08.2025
- Manage supply planning for Hillshire Snacking and Crispitos categories.
- Processed purchase orders and freight requests via SAP for transferring goods from co-manufacturers to internal distribution centers.
- Developed supply plans for successful new product launches, while also keeping a healthy inventory for existing products.
- Coordinated with cross-functional teams to develop and execute a comprehensive plan for transitioning production from a co-manufacturer to newly constructed production lines.
- Managed an allocation with cross-functional teams to ensure all customers received a percentage of orders during a supply disruption.
- Launched a new deployment process for shipping loads from the Hillshire Snacking production plant directly to the DCs, which saved $250,000 over six months.
- Developed Power BI dashboards displaying production performance across multiple internal plants.
- Utilized Palantir to manage projected distress across seven DCs and identify where product could be consumed before going past ship by date.
- Retained responsibilities for Jack in the Box tacos and bacon bits categories
Supply Planner
Tyson Foods
Springdale, AR
05.2023 - 11.2023
- Created and maintained supply plan for Jack in the Box tacos and bacon bits categories for Winchester Plant
- Streamlined product distribution across multiple plants, improving fill rates and minimizing shortages through strategic deployments
- Managed inventory levels and submit stock transfer requests to move product between distribution centers
- Analyzed Power BI and Palantir reports for fill rate, projected shortages, projected distress, and other analytics
- Utilized SAP to monitor inventory, create purchase orders, and analyze critical supply chain metrics for informed decision-making
- Distributed reports on attainment for plant production
Customer Services Operations Intern
P.A.M. Transport
Tontitown, AR
10.2022 - 05.2023
- Build loads for high volume customers such as Wal-Mart and P & G while monitoring capacity
- Create and maintain spreadsheet displaying potential late/missed appointments
- Export Power BI data to Excel for analysis and tracking of customer’s loads
- Schedule pickup and delivery appointments for customers such as Wal-Mart, Trane, P & G, and other customers
- Create orders tracking P.A.M
- Trailers used by Metropolitan Trucking
- Contact customers for their holiday hours of operation and update it in P.A.M
- System
Junior High Youth Ministry Intern
First United Methodist Church
Fayetteville, AR
07.2021 - 07.2022
- Assisted with planning a youth service every Sunday night
- Delivered two Sunday youth service messages
- Led guided devotional on youth spring break mission trip
- Helped teach weekly confirmation class to 7th grade students
- Small group co-leader for high school juniors and junior high students
Education
Bachelor of Science - Business Administration, Supply Chain management
University of Arkansas
Fayetteville, ARSkills
- MS Office
- Advanced Excel
- Power BI
- Palantir
- Crisis Management
- SAP IBP
- Production Planning
- Inventory Management
- Data Analysis
- Problem Solving
- Process Improvement
- SAP ERP
- Logistics planning
References
References are available upon request.
Affiliations
First United Methodist Church, Springdale, AR, member, 2003 - present
- Local Mission Project (LMP), volunteer, 2012 - 2022
· Built wheelchair ramps for those in need in NWA
- Bread of Life, volunteer, 2019-2020
- Vacation Bible School, volunteer, 2015-2018, 2021
- Daily Bread, volunteer, Summer 2018
Sigma Alpha Epsilon, active member, 2019 - 2023
Led Bible study group for members, 2020 - 2022
Timeline
Account Executive 1, Inside Sales
Dell Technologies
09.2025 - Current
Sr Supply Planner
Tyson Foods
11.2023 - 08.2025
Supply Planner
Tyson Foods
05.2023 - 11.2023
Customer Services Operations Intern
P.A.M. Transport
10.2022 - 05.2023
Junior High Youth Ministry Intern
First United Methodist Church
07.2021 - 07.2022
Bachelor of Science - Business Administration, Supply Chain management
University of Arkansas