Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fred W. Cowden IV

Tyler,TX

Summary

Top-performing AFO-Business leader with nearly 30 years of telecommunications experience and a sustained record of year-over-year performance. Consistently recognized as a top-performing AFO-Business Manager within a high-performing Director organization. Proven ability to lead large, geographically dispersed teams while delivering strong results across safety, productivity, cost control, and people leadership.

Overview

29
29
years of professional experience

Work History

Manager, AFO-Business

AT&T
Tyler, TX
10.2013 - Current
  • Manage AFO-Business operations across a large territory, ensuring daily execution meets customer and company commitments. Coach and manage technician performance and behavior while enforcing attendance standards, company policies, and safety requirements. Oversee scheduling, workload distribution, and resource alignment across markets. Administer safety practices, vehicle standards, and tool accountability. Monitor overtime and material expense to meet financial targets. Drive productivity and utilization through disciplined execution aligned to AT&T; scorecard measures. Partner with Directors, peer managers, and support teams to align execution priorities and resolve escalations. Deliver performance evaluations and develop bench strength through structured coaching.

Systems Technician

AT&T
Terrell, TX
04.1999 - 10.2013
  • Installed, maintained, and supported business services and network infrastructure. Supported remote central office provisioning and assisted with onboarding and training of new technicians.

Communications Technician

Southwestern Bell Telephone
Dallas, TX
03.1997 - 05.1999
  • Installed and maintained telecommunications services in accordance with safety and quality standards.

Education

Computer Science

Mountain View Community College
Dallas, TX

Skills

  • Workforce Management
  • Safety & EHS Compliance
  • Operational Execution
  • Productivity & Scorecard Performance
  • Cost & Overtime Control
  • Coaching & Talent Development
  • Policy Implementation
  • Customer Escalation Management

Timeline

Manager, AFO-Business

AT&T
10.2013 - Current

Systems Technician

AT&T
04.1999 - 10.2013

Communications Technician

Southwestern Bell Telephone
03.1997 - 05.1999

Computer Science

Mountain View Community College

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