Freda Arthur
Hempstead
Summary
Dedicated healthcare professional with over 12 years of experience in diverse healthcare settings, seeking a role as a Mental Health Technician. Expertise in patient intake, insurance verification, and supporting mental health units, complemented by hands-on experience at Progressive PHP Seaside of Health Systems. Recognized for facilitating positive patient outcomes through effective treatment plans and compassionate care while maintaining a strong focus on crisis intervention and empathetic communication. Proven ability to thrive in dynamic environments, collaborating seamlessly with team members to achieve optimal results in patient care and support.
Overview
17
17
years of professional experience
Work History
Behavioral Health Technician
Virtue Recovery of Houston Texas
04.2026 - Current
- Assisted in monitoring patient behavior and emotional well-being throughout treatment programs.
- Implemented therapeutic activities to promote skill development and coping strategies for patients.
- Maintained a safe and clean environment, ensuring compliance with health and safety regulations.
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Documented patient progress and reported changes in behavior to clinical staff promptly.
- Facilitated group therapy sessions, encouraging participation and fostering a supportive environment.
Customer Service Sales Representative
Auto Zone
09.2025 - Current
- Delivered exceptional customer service by assisting clients with product selection, resolving inquiries, and ensuring a seamless shopping experience, contributing to increased customer satisfaction and sales growth.
- Assisted customers in identifying vehicle parts and accessories to enhance satisfaction.
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Addressed customer inquiries and resolved issues to maintain positive relationships.
- Collaborated with team members to ensure a well-organized sales floor environment.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Intake/Front Office
Apollo Behavioral Health Hospital
05.2020 - 10.2022
- Evaluated and processed patient admission packages to ensure alignment with hospital criteria and verified insurance coverage.
- Managed incoming phone inquiries and directed calls to appropriate personnel, enhancing communication efficiency.
- Maintained accurate records by logging admission decisions and preparing admission packages, while providing occasional support to unit floor staff as needed.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Mental Health Technician
Progressive PHP Seaside of Health Systems
03.2019 - 02.2021
- Managed and updated patient demographic information to ensure accurate insurance processing and facilitated the resubmission of denied claims.
- Negotiated with insurance third parties to secure higher reimbursement rates for patients or the facility, improving overall payment outcomes.
- Organized and maintained comprehensive records, both electronic and physical, while efficiently handling administrative tasks such as routing mail and managing reception duties.
Mental Health Technician
O'Brien House
07.2018 - 12.2020
- Monitored patient behavior and mental health status to ensure safety and well-being.
- Assisted in implementing individualized treatment plans under clinical supervision.
- Improved workflow efficiency by streamlining documentation processes within electronic health record systems.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Documented patient progress and communicated observations to healthcare professionals timely.
Billing Specialist/Prior Authorizations/Front Office Staff
Post Trauma Institute of Louisiana
01.2018 - 05.2020
- Submitted claims for medical management and therapy visits, ensuring accurate and timely processing.
- Verified patient insurance and managed prior authorizations, enhancing operational efficiency and patient satisfaction.
- Managed front office responsibilities, including patient check-in/out, co-pay collection, and handling a multi-line phone system.
Document Specialist
Stratos's Legal
11.2009 - 05.2012
- Completed and proofread 100-120 legal document packages daily, ensuring accuracy and compliance within the defined scope.
- Verified document counts for precise billing, maintaining integrity and efficiency in documentation processes.
- Streamlined document review processes, enhancing accuracy and reducing turnaround time.
- Developed compliance checklists for document submission, minimizing errors and omissions in filings.
- Oversaw quality assurance protocols for legal documents, maintaining high standards of accuracy and professionalism.
Account Receivable Specialist
TMMS
03.2017 - 12.2017
- Processed patient payment arrangements and automated account payments, while ensuring daily account balance reconciliation using the Moneris system.
- Managed multi-line phone communications, addressing patient billing inquiries, facilitating call transfers, and coordinating with third-party billing firms for claim submissions and insurance verifications.
Payment Poster
Comprehensive Heart Care
01.2012 - 08.2015
- Managed high-volume payment posting, processing over 200 payments daily for Medicaid, Medicare, and third-party insurance, ensuring accurate and timely updates to the system.
- Resolved claim issues by addressing denied claims, resubmitting them, and maintaining communication with insurance companies to secure reimbursements.
- Facilitated billing processes for medical services, including EKGs and ambulance services, ensuring all claims were accurately submitted to relevant insurance providers.
Education
Diploma of Education - Medical Billing & Coding
Remmington College
Baton Rouge, La11-2009
Diploma - undefined
Central High School
Baton Rouge, LASkills
- Medical Billing
- Payment Poster
- Medical Insurance
- Excel
- Medical Records
- Medical Office Experience
- Microsoft Outlook
- Medical Terminology
- Microsoft Word
- Patient Observation
- Teamwork
- Empathy
- Communication Skills
- De-escalation Techniques
- Problem-Solving
- Attention to Detail
- Record Keeping
- Goal oriented
- Active listening
- Time management
- Customer service
- Product knowledge
- Critical thinking
- Data entry
- Account management
- Relationship building
- Upselling
- Decision-making
- Appointment scheduling
Timeline
Behavioral Health Technician
Virtue Recovery of Houston Texas
04.2026 - Current
Customer Service Sales Representative
Auto Zone
09.2025 - Current
Intake/Front Office
Apollo Behavioral Health Hospital
05.2020 - 10.2022
Mental Health Technician
Progressive PHP Seaside of Health Systems
03.2019 - 02.2021
Mental Health Technician
O'Brien House
07.2018 - 12.2020
Billing Specialist/Prior Authorizations/Front Office Staff
Post Trauma Institute of Louisiana
01.2018 - 05.2020
Account Receivable Specialist
TMMS
03.2017 - 12.2017
Payment Poster
Comprehensive Heart Care
01.2012 - 08.2015
Document Specialist
Stratos's Legal
11.2009 - 05.2012
Diploma - undefined
Central High School
Diploma of Education - Medical Billing & Coding
Remmington College