Aliyah Storey
Newark,NJ
Summary
Highly motivated, Medical Assistant with (8+) years of customer service experience & strong organizational skills; who is seeking a position to utilize newly acquired skills & education to provide excellent care to patients in a medical facility.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Summit at Serenity
Union , NJ
01.2024 - Current
- Implement Behavior Strategic Plan/Behavior Intervention Plan and prescribed behavior strategies
- Collect, record, and summarize data on observable client behavior
- Follow the prescribed behavioral skill acquisition and behavior reduction protocols
- Maintain strict confidentiality for all client work
- Document interventions and progress towards goals accurately and in a timely manner.
Independent Contract Driver
GSJ Delivery
Union , NJ
01.2022 - 11.2023
- Developed and nurtured strong customer relationships through interpersonal and active listening skills
- Removed and unloaded packages for customer deliveries from personal vehicles, with extreme caution to avoid damage to the goods
- Handled customer complaints professionally, gathering all necessary information to make informed decisions and resolve issues
- Contacted customers to inform them of delayed delivery times, resulting in a 5% reduction in calls to support lines
- Kept in touch with the supervisor via phone and radio to get delivery instructions.
Aircraft Cleaner
Airways LLC
Newark , NJ
08.2022 - 03.2023
- Kept the interior of aircraft, including first-class, economy and crew areas clean and sanitized
- Created a detailed checklist for the body shop management team
- Keep my supervisor informed about operational issues and changes regularly
- Stocked the aircraft inventory correctly.
Teller
Garden State Check Cashing Services Inc
Irvington , NJ
05.2017 - 07.2022
- Collaborated with numerous customers to determine their needs and deliver prompt service
- Wire transfers, stop payments, and account transfers
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods
- Recorded transactions and issue computer-generated receipts by entering customers' transactions into computers
- Outperformed my quarterly sales targets by 10%.
Letter Carrier
United States Postal Service
Newark , NJ
08.2018 - 09.2021
- Loaded and secured items in trucks to avoid parcel damage during delivery
- Collected mail from letter boxes on specific routes, both on foot and by vehicle
- Organized and cased mail in the designated route's delivery sequence
- Maintained an excellent attendance record and was always on time for work
- Responded to all public inquiries in a timely and professional manner.
Education
Medical Assistant Program- Certificate -
Lincoln Technical Institute
Iselin, NJ03.2023
Care Station
Springfield, NJ03.2023
Skills
- Customer service
- Organizational skills
- Medical terminology
- Phlebotomy
- Electrocardiography
- Clinical procedures
- Aseptic technique
- Minor surgical procedures
- Universal precautions
- Pathophysiology
- Insurance billing and coding
- Electronic health records
- Ethics
- Basic accounting
- Behavior strategic plan
- Behavior intervention plan
- Data collection and recording
- Behavioral skill acquisition
- Behavior reduction protocols
- Confidentiality
- Documentation
- Interpersonal skills
- Active listening skills
- Complaint handling
- Communication skills
- Inventory management
- Cleaning and sanitization
- Checklist creation
- Operational issue reporting
- Stocking inventory
- Parcel handling and delivery
- Route organization
- Excellent attendance record
- Time management
- Public inquiry handling
- Cash handling
- Wire transfers
- Stop payments
- Account transfers
- Money counting
- Sales targets achievement
Timeline
Behavioral Health Technician
Summit at Serenity
01.2024 - Current
Aircraft Cleaner
Airways LLC
08.2022 - 03.2023
Independent Contract Driver
GSJ Delivery
01.2022 - 11.2023
Letter Carrier
United States Postal Service
08.2018 - 09.2021
Teller
Garden State Check Cashing Services Inc
05.2017 - 07.2022
Medical Assistant Program- Certificate -
Lincoln Technical Institute
Care Station
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