Freda Thompson
Fountain Inn,SC
Summary
Reliable and detail oriented professional with a background in customer service, front desk operations, and high volume service environments. Known for strong communication, organization, and the ability to handle multiple tasks efficiently. Seeking a weekday position in customer support, front desk or administrative work with a more structured and balanced schedule.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Starbucks Coffee
Simpsonville, SC
10.2024 - Current
- Managed, counted, and balanced cash drawers/tills. Performed safe counts and prepared bank deposits.
- Monitored and coached new staff on customer service protocols and operational procedures.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Collaborated with team members to ensure smooth daily operations and maintain high standards of product quality and service delivery.
Front Desk Receptionist
Smiths Automotive
Fountain Inn, SC
03.2022 - 10.2025
- Managed front desk operations including greeting clients and operating multi-line phone systems to efficiently handle incoming calls and customer inquiries.
- Scheduled appointments and maintained organized calendars as well as confirmed appointments and meetings.
- Collected deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Shift Supervisor
Starbucks Coffee
Simpsonville, SC
08.2019 - 11.2021
- Coordinated shifts and schedules, aligning staffing needs with peak business hours.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Sales Representative
Kohls Department Store
Simpsonville, SC
06.2016 - 12.2017
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Implemented visual merchandising strategies to increase customer engagement and drive sales.
- Collaborated with management to optimize store layout for improved traffic flow and accessibility.
Restaurant Server
Pizza Oven
Gray Court, SC
03.2015 - 12.2017
- Collaborated with kitchen staff to ensure order accuracy and quality control.
- Delivered exceptional customer service in fast-paced dining environment.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Laurens District 55 High School
Laurens, SC05-2017
Skills
- Customer service & support
- Front desk operations
- Scheduling & appointments
- POS systems & cash handling
- Multitasking & time management
- Problem solving and conflict resolution
- Team collaboration
- Basic computer skills
Timeline
Customer Service Specialist
Starbucks Coffee
10.2024 - Current
Front Desk Receptionist
Smiths Automotive
03.2022 - 10.2025
Shift Supervisor
Starbucks Coffee
08.2019 - 11.2021
Sales Representative
Kohls Department Store
06.2016 - 12.2017
Restaurant Server
Pizza Oven
03.2015 - 12.2017
High School Diploma -
Laurens District 55 High School