Freddy Aldana
Passaic,NEW JERSEY
Summary
Customer service professional with experience at Shell Gas Station, excelling in problem-solving and active listening. Proven ability to enhance customer loyalty through effective communication and critical thinking. Bilingual and adept at managing high-stress situations, ensuring a positive experience while driving sales and engagement.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Shell Gas Station
05.2025 - Current
- Assisted customers with inquiries and provided product information to enhance service experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained cleanliness and organization of store environment to promote safety and comfort.
- Resolved customer complaints promptly, demonstrating effective problem-solving skills.
- Monitored inventory levels and restocked supplies as needed to maintain optimal sales conditions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Circle K
09.2024 - 05.2025
- Collaborated with team members to ensure smooth operation during peak hours, enhancing workflow efficiency.
- Educated customers on promotions and loyalty programs, contributing to increased customer engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Passaic Academy For Science And Engineering
Passaic, NJ06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Fluent bilingualism
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Shell Gas Station
05.2025 - Current
Customer Service Representative
Circle K
09.2024 - 05.2025
High School Diploma -
Passaic Academy For Science And Engineering
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