Freddy Diaz
Rimrock,AZ
Summary
Dynamic hospitality professional with extensive experience at Cowboy Club Grille & Spirits, excelling in customer service and strong multitasking abilities. Proven track record of enhancing guest satisfaction through exceptional service and efficient operations. Highly reliable team player, adept at managing high-pressure situations while maintaining quality standards and fostering a welcoming atmosphere.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Host
Cowboy Club Grille & Spirits
Sedona, AZ
04.2019 - Current
- Managed guest seating arrangements to optimize dining flow and enhance customer experience.
- Provided exceptional customer service by greeting guests warmly upon arrival and addressing inquiries promptly.
- Collaborated with servers and kitchen staff to ensure timely seating and efficient table turnover.
- Maintained cleanliness and organization of the host stand and waiting area, upholding restaurant standards.
- Trained new hosts on procedures, fostering team collaboration and operational efficiency.
- Developed strategies for managing peak hours, enhancing service effectiveness during busy periods.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Food Runner
Cowboy Club Grille & Spirits
Sedona
04.2019 - Current
- Delivered food and beverages promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely order accuracy.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Assisted servers during peak hours to improve workflow efficiency.
- Monitored inventory levels and communicated shortages to management effectively.
- Trained new team members on food handling procedures and service standards.
- Resolved customer complaints swiftly to maintain positive dining atmosphere.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
Server
Cowboy Club Grille & Spirits
Sedona, AZ
04.2019 - Current
- Delivered outstanding service in a high-energy dining setting.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Enhanced overall guest experience by effectively handling multiple tables.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Upheld restaurant's standards for quality service, contributing to team success during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Cowboy Club Grille & Spirits
Sedona, AZ
04.2019 - Current
- Crafted and served diverse cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Assisted in inventory management, tracking supplies and reordering as needed for smooth operations.
- Engaged with customers, providing recommendations and ensuring satisfaction throughout service.
- Implemented best practices for drink preparation, improving speed without sacrificing quality.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Mingus Union High School
Cottonwood, AZ05.2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Cowboy Club Grille & Spirits
04.2019 - Current
Food Runner
Cowboy Club Grille & Spirits
04.2019 - Current
Server
Cowboy Club Grille & Spirits
04.2019 - Current
Bartender
Cowboy Club Grille & Spirits
04.2019 - Current
High School Diploma -
Mingus Union High School