Freddy Mendez
Sylmar,CA
Summary
Enthusiastic hospitality focused individual with a proven track record in customer communication and relationship building. Committed to fostering positive guest experiences and supporting sales team goals through effective administrative support.
Overview
7
7
years of professional experience
Work History
Sales Coordinator
The Ritz-Carlton Hotel Company
05.2023 - 02.2026
- Supported the sales team with administrative tasks, including preparing proposals and contracts.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Built relationships with customers and community to promote long term business growth.
- Managed booking inquiries, ensuring accurate and timely responses to customer requests.
- Served as a liaison between internal departments such as front office, housekeeping and finance - ensuring seamless end-to-end management of client reservations.
Front Office Supervisor
The Ritz-Carlton Hotel Company
09.2022 - 05.2023
- Supervised front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated team schedules to optimize staffing levels during peak periods.
- Trained and mentored new front office staff on customer service standards, hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Implemented operational improvements that enhanced guest satisfaction scores.
- Continuous observation of rooms inventory to ensure all reservations were secured a room and to prepare for any potential overbooked nights.
- Managed daily cash handling procedures, ensuring accuracy and accountability.
- Resolved guest complaints effectively, fostering positive experiences and repeat visits.
Front Desk Agent
The Ritz-Carlton Hotel Company
01.2019 - 09.2022
- Managed guest check-in and check-out processes, ensuring seamless experiences and satisfaction.
- Resolved guest inquiries and issues promptly, enhancing customer service quality and loyalty.
- Coordinated room assignments and special requests, optimizing occupancy rates and operational efficiency.
- Trained new front desk staff on procedures, fostering a collaborative team environment and improving service delivery.
- Collaborated with other departments to streamline communication and enhance overall guest experience across the hotel.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Hollywood High School
Hollywood, CASkills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Five Star Employee of the Year 2017
The "Five Star" award is a recognition program used by The Ritz-Carlton Company to show case the top associates of the property. It is divided into two segments - Quarterly and Annual. This specific award was in recognition of my outstanding performance in the hotel in providing immaculate service for both guests and fellow associates.
Timeline
Sales Coordinator
The Ritz-Carlton Hotel Company
05.2023 - 02.2026
Front Office Supervisor
The Ritz-Carlton Hotel Company
09.2022 - 05.2023
Front Desk Agent
The Ritz-Carlton Hotel Company
01.2019 - 09.2022
High School Diploma -
Hollywood High School