FREDDY ORLANDO MARTINEZ
Falls Church,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Driven Optical Sales Associate with many years of optical experience and working knowledge of current optical theory and practices. Works closely with doctors and clinic staff to create welcoming environment for patients. Interprets prescriptions, conducts patient visual needs assessments and recommends frames and lenses to support growth of busy optical shop.
Overview
11
11
years of professional experience
Work History
Optical Sales Associate
Clarkson Eyecare
Alexandria, VA
08.2023 - Current
- Assisted customers in selecting appropriate eyewear and lenses for their needs.
- Maintained inventory of optical products and ensured proper stock levels.
- Processed customer transactions accurately using point-of-sale systems.
- Coordinated fitting appointments and managed scheduling for optical services.
- Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
- Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
Assistant Manager
America's Best Contacts and Glasses
Falls Church, VA
02.2014 - 07.2023
- Delegated daily tasks to team members to optimize group productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Handling opening and closing paperwork including deposits.
- Completed inventory audits to identify losses and project demand.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
Education
High School Diploma -
J.E.B. Stuart High School
Falls Church, VA06.1999
Skills
- Eyewear fitting
- Insurance processing
- Scheduling coordination
- Team leadership
- Effective communication
- Goal oriented
- Prescription interpretation
- Optical sales
- Adjusting eyewear
- Customer service
- Time management
- Staff training
- Bilingual Spanish/English
Timeline
Optical Sales Associate
Clarkson Eyecare
08.2023 - Current
Assistant Manager
America's Best Contacts and Glasses
02.2014 - 07.2023
High School Diploma -
J.E.B. Stuart High School