Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Freddy pagan

Lorain

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Leader

Marcos's Pizza
01.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Assistant General Manager

Taco Bell
08.2021 - 11.2025
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Resolved problems promptly to elevate customer approval.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Education

High School Diploma -

Lorain High
Lorain, OH
05-2023

Skills

  • Motivational leadership
  • Staff development
  • Positive attitude
  • Creative problem solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader

Marcos's Pizza
01.2025 - Current

Assistant General Manager

Taco Bell
08.2021 - 11.2025

High School Diploma -

Lorain High

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Freddy pagan