Freddy Paniagua
Mesquite,TX
Summary
Dynamic leader with proven expertise in customer service and team leadership, honed at Sunglass Hut. Excelled in enhancing customer satisfaction and team performance, demonstrating exceptional problem-solving and staff development skills. Achieved significant improvements in employee engagement and service delivery, leveraging strategic planning and effective communication.
Overview
7
7
years of professional experience
Work History
Manager
Sunglass Hut
11.2019 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Delivery Driver
Dominoes Pizza
04.2020 - 06.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Restaurant Waiter
Mexicali Restaurant
09.2017 - 06.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Eastfield College
Mesquite, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Staff management
- Goal setting
- Task delegation
- Documentation and reporting
- Strategic planning
- Relationship building
- Staff development
- Performance management
- Shift scheduling
- Inventory management
- Policy and procedure development
- Coaching and mentoring
- Employee onboarding
- Safety procedures
- Clear communication
- Expectation setting
- Business development
- Business planning
- Product management
- Marketing
- Performance evaluations
- Conflict resolution
- Policy implementation
- Sales techniques
Timeline
Delivery Driver
Dominoes Pizza
04.2020 - 06.2020
Manager
Sunglass Hut
11.2019 - 12.2024
Restaurant Waiter
Mexicali Restaurant
09.2017 - 06.2020
Eastfield College
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