Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
Managed quality programs to reduce overdue compliance activities.
Performed quality reviews with [Job title] to uncover workflow and communication issues.
Monitored closing disclosures to verify documents contained required signatures.
Identified deficiencies, discrepancies, misinformation and compliance issues with loan documentation in order to determine ineligibility or acceptance status and return non-compliant packages to teams for resolution.