Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Freddys Gomez

Charlotte,NC

Summary

Customer-focused professional with a strong track record in enhancing service delivery and customer satisfaction. Expertise in analyzing and optimizing computer systems to improve business operations. Skilled in identifying system requirements and designing effective software solutions that enhance workflow efficiency. Proven analytical and problem-solving abilities, resulting in user-friendly solutions that elevate system functionality and user satisfaction.

Overview

2
2
years of professional experience

Work History

Technical Consultant

Superhero Fire Protection
Concord, NC
06.2024 - Current
  • Tested, maintained and monitored computer programs and systems.
  • Trained staff and users to work with computer systems and programs.
  • Troubleshot program and system malfunctions to restore normal functioning.

Technical Support Representative

Dimensional Fund Advisors
Charlotte, NC
12.2022 - 01.2024
  • Conducted technical demonstrations to clarify product, component, and system functionalities for customers.
  • Facilitated password resets, account unlocks, and security settings adjustments for customer support.
  • Maintained current knowledge of technology trends, tools, and best practices in technical support.
  • Resolved customer service issues by offering guidance or escalating them for advanced assistance.

Education

GED -

Hickory Ridge High School
7321 Raging Ridge Rd, Harrisburg, NC 28075
07-2014

Skills

  • System troubleshooting
  • User training
  • Customer support
  • Trilingual

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited

Timeline

Technical Consultant

Superhero Fire Protection
06.2024 - Current

Technical Support Representative

Dimensional Fund Advisors
12.2022 - 01.2024

GED -

Hickory Ridge High School

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Freddys Gomez