Hi, I’m
Fredeline Angrand
Miami Beach,FL
Summary
I excel in contemplation, identifying key problems and developing solutions. Skilled in communication I offer exceptional customer service with extensive experience in breaking down sensitive issues into tailored approach to the needs of diverse clients, including owners and board members.
Excellent communicator with a top notch customer service with extensive experience in breaking down sensitive issues into a tailor approach to the needs of diverse clients, including owners and board members. Highly adaptable, my experience with the United Nations-requiring that I work well within a culturally diverse team, whilst facing complex challenges. I value diverse skills in the workplace for collectives success.
Overview
18
years of professional experience
1
Certification
Work History
FirstService ResidentialAventura, FL
Administrative Assistant
11.2023 - Current
Job overview
- Assisting with daily administrative tasks, such as data entry, filing, answered and directed calls, mails, processing invoices through AvidX, scheduling appointments, contractor deliveries, move in/out, issue noise notices and water shut off.
- Maintained organized records of office supplies and equipment, keep track of insurance certificate requests, review and process contractor package, leases and sales applications. Input and maintain residents information.
- Process maintenance and miscellaneous checks through ClickPay, mail out deposits and certified checks to corporate office for processing. Draft deposit return request for move out tenants.
- Update Citrix system, Keri system for key fobs and continental Connect on a consistent basis
Urban ResourceMiami Beach, FL
Portfolio Property Manager
08.2021 - 05.2023
Job overview
- Coordinate with The Board of Directors for the community to develop a strategy for successful operations of the communities.Attend monthly HOA / Condo meetings of the assigned Associations per management contract
- Conduct routine inspections of communities
- Act as an agent for the community in contract negotiations, landscaping inspections, and other common area projects and inspections.
- Investigate complaints, disturbances and violations made within the community
- Assist residents with work order or other service requests.
- Track insurance renewals and ensure that the Board of Directors has insurance renewals proposals timely.
- Notice budget workshops and work with The Board of Directors to develop a viable and financially responsible final proposed budget.
Urban ResourceMiami Beach, FL
Assistant Property Manager
12.2020 - 08.2021
Job overview
- Processing buyers/renters application run background and credit check, complete estoppel and questionnaire, conduct orientation, provide approval letter
- Coordinate moves in/out, collect and post deposits.
- Assist in the management of buildings, including maintenance services and outside contractors/vendors
- Direct contact for any/all resident concerns/requests pertaining to any/all building related issues
- Coordinate with property managers to ensure administrative document conformity to include insurance compliance and expiration(s) for all buildings, assessment collections and follow-up with assessment delinquencies ensuring that proper notices have been distributed
- Maintain a thorough knowledge of all property management documents (Bylaws and Declarations, Rules and Regulations, certificates of insurance, vendor contracts) and operate the properties in accordance with these documents.
- Answered a constant flow of tenants, owners and prospects calls with up to 5 calls in queue per minute.
Ramada Plaza Marco Polo Beach ResortMiami, FL
Reservations/Front Desk Manager
07.2018 - 12.2020
Job overview
- Works with the General Manager to achieve and exceed guest satisfaction, addresses any deficiencies in the area immediately.
- Trains Front Desk agents on proper check-in and check-out procedures, entering third party reservations and checking hotel availability. Recruits, interviews, and selects, the most qualified candidates in conjunction with the General Manager. Address performance deficiencies of front office staff through coaching and disciplinary actions.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services. Attends all scheduled meetings as required with HOD's or Sales team
- Create and manage rates and packages configured on our software. Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, and other third party.
Pisces ConstructionPort-au-Prince
Adminstrative Assistant
05.2013 - 02.2016
Job overview
- Managing calendars, scheduling meetings, answering phones and taking detailed messages, book travel arrangements and attend all walk-ins.
- Maintain office supplies inventory by checking stock to determine what is needed before placing next order.
- Carry out administrative duties such as filing, typing, copying, binding, scanning.
- Organize, file digital and physical documents, including client layouts, information and various reports.
- Follow up with current clients and prospects on a weekly, monthly or annual basis as dictated, answered questions from customers regarding products and services offered by the company.
United NationsPort-au-Prince, Haiti
Telephone Billing Assistant/Help Desk
05.2006 - 03.2013
Job overview
- Provide support and customer services on a variety of issues, such as: Reset network password when expired, performed back up and restores, provide LAN connections, resolving technical problems over the phone and respond to emails
- Prioritise request on Help Star and ensure that the follow-up were made. Record all queries, escalate technical issues that cannot be fixed by the Front Desk to appropriate technician and ensured a timely resolution; Assist all walk-in. Prepare e Repair for faulty equipment, made sure they are delivered to the maintenance area on time.
- Create new lotus accounts for users, both generic and personal. Assigned other requests to respective queues. Verified and signed check-out forms for National, UNPOL, Civilian and Military. Worked closely with critical sections such as: Finance and budget to make sure all technical issues are addressed in a timely manner.
- Served as an interpreter at times to facilitate effective communication between Nation and International staff. Oversee issues/return/handover of SIM cards for all service providers (Mobile phone companies and satellite based telephone companies) and ensure that inventory records are accurately maintained.
- Prepares recurring reports on telephone accounts, identifying problems resulting from excess expenditures; calculates and compiles cost estimates. Prepares and deliver statements of telephone accounts both internal and external from service providers to the Finance section for settlements of payments and issuance of debit advice
- Liaising with the services providers and staff members in connection with telephone related matters and ensure that they are in compliance with the appropriate rules and regulations. Add and edit names on the telephone Directory.
Education
AlisonUnited States
Online Courses from Insurance And Risk Management
02-2024
Universite Notre Dame D’HaitiPort-au-Prince, Haiti
MBA from Business Administration
09-2017
Skills
- Minute Taking
- Office Administration
- Invoice Processing
- Filing
- Executive Management Support
- Deadline-Oriented
- Billing and Coding
- Complex Problem-Solving
- Team Leader
- Organizational skills
- Hospitality
Certification
- Community Association Manager License#-CAM55802 Expiration Date 09/2024
Timeline
Administrative Assistant
FirstService Residential
11.2023 - Current
Portfolio Property Manager
Urban Resource
08.2021 - 05.2023
Assistant Property Manager
Urban Resource
12.2020 - 08.2021
Reservations/Front Desk Manager
Ramada Plaza Marco Polo Beach Resort
07.2018 - 12.2020
Adminstrative Assistant
Pisces Construction
05.2013 - 02.2016
Telephone Billing Assistant/Help Desk
United Nations
05.2006 - 03.2013
Alison
Online Courses from Insurance And Risk Management
Universite Notre Dame D’Haiti
MBA from Business Administration