Frederic Kutler
Sunol,CA
Summary
Enterprising district manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
25
25
years of professional experience
Work History
Danville Fine Wine and Cigars
Joe Secola
Danville, CA
03.2006 - 04.2016
- Increased business sales utilizing great customer service skills and knowledge.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
District Manager
William Sonoma
New York/San Francisco, New York/San Francisco
03.1987 - 03.2002
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Increased customer satisfaction scores by 7 %.
- Built positive and productive relationships with store and field leadership.
- Modeled best practices for sales and customer service.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Hired and developed 6 managers and supervisors for greater promotions
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
Education
Psychology
Nassau Community College
Garden City, NY1973
Skills
- Building Customer Relationships and Loyalty
- Customer Service
- Retail Metrics and Goals
- Inventory Management
- Strong Communication and Interpersonal Skills
- Decision Making
- Retail Merchandising
- Relationship Building
- Time Management
- Team Leadership
Timeline
Danville Fine Wine and Cigars
Joe Secola
03.2006 - 04.2016
District Manager
William Sonoma
03.1987 - 03.2002
Psychology
Nassau Community College