Pang Lo
Fine Jewelry Specialist
Lansing,MI
Overview
18
18
years of professional experience
Work History
Fine Jewelry Specialist
J.C. Penney
Lansing, MI
05.2006 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Completed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Performed general maintenance and light cleaning of showcases.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Mentored new sales associates on store return policies and customer service techniques.
Undergraduate Research Assistant
Michigan State University School Of Social Work
East Lansing, MI
10.2012 - 05.2013
- Transcribed audio survey on program services for Bethany Christian Services.
- Assisted in mailing out client surveys.
Internship Student
Michigan State University School Of Social Work
East Lansing, MI
09.2012 - 04.2013
- Recorded goods and services provided to refugee families in the Lansing area for the Match Grant Program.
- Conducted home visits and provided transportation for appointments.
- Maintained case notes on assigned households and individuals.
Data Entry Intern
Michigan State University
East Lansing, MI
09.2011 - 10.2012
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
Education
Bachelor of Arts - Social Work
Michigan State University
East Lansing, MI12.2013
Associate of Applied Science - Health Sciences
Lansing Community College
Lansing, MI05.2005
Skills
- Excellent Written and Verbal Communication
- Building Customer Relationships and Loyalty
- Strong Communication and Interpersonal Skills
- Digital Databases
- Attention to detail for accuracy
Timeline
Undergraduate Research Assistant
Michigan State University School Of Social Work
10.2012 - 05.2013
Internship Student
Michigan State University School Of Social Work
09.2012 - 04.2013
Data Entry Intern
Michigan State University
09.2011 - 10.2012
Fine Jewelry Specialist
J.C. Penney
05.2006 - Current
Bachelor of Arts - Social Work
Michigan State University
Associate of Applied Science - Health Sciences
Lansing Community College
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