FREDERIC LORENZO
New York,NY
Summary
Communicator with polished organizational skills and 9 years of customer service experience. Proven ability to deliver exceptional customer experiences while ensuring high levels of satisfaction. Skilled in multitasking and effectively managing challenging situations with a positive demeanor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Administrator
Kips Bay Boys & Girls Club
03.2026 - Current
- Supported program planning by organizing events and managing schedules effectively.
- Assisted in developing outreach initiatives to engage community members and increase participation.
- Managed inventory and supplies, ensuring availability for programs and activities.
- Trained new staff on operational procedures and best practices for program delivery.
- Collaborated with team members to refine processes, enhancing overall efficiency of operations.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Maintained Type office equipment and placed orders for materials in short supply to manage office supply inventory.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
Assistant Manager
MedRite Urgent Care
06.2023 - 04.2025
- Managed daily operations to ensure efficient guest flow and optimal staffing levels.
- Trained and mentored staff on best practices for guest satisfaction and service excellence.
- Implemented process improvements that enhanced operational efficiency and reduced guest wait times.
- Intake guest upon arrival into our computer system using Salesforce
- Record guest data in HOST (OTI) system
- Distribute hygiene products and other necessities to guest
- Assist with meal delivery, set up and breakdown and supply guests with snacks
- Greet guest and staff members as they enter our location
- Assist guest through the intake and discharge processes
- Scan the QR code on the guest’s badge as they enter and leave the facility and bring any flagged guest to supervisors attention in a timely manner
- Assist guests with various appointments as well scheduling, travel and relocation arrangement for guests
Front desk
COLUMBIA UNIVERSITY MEDICAL CENTER
06.2018 - 05.2021
- Scheduling patients blood work
- Check out patients
- Obtain authorizations for follow up appointments
- Answer phone line
- Collected insurance informations as well their co-pay
Education
High School Diploma - undefined
CARDINAL HAYES HIGHSCHOOL
Computer Science
BMCC - Borough of Manhattan Community College
09.2015
Skills
- Proficient in Microsoft Office
- Google Sheets knowledge
- Fluent in English and Spanish
- Collaborative team player
- Effective time management
- Customer service excellence
Certification
- IS-700.b: An Introduction to the National Incident Management System
CERTIFIED : 2025
ACEs and Trauma-informed Practice developed by the CUNY school of professional studies:
- Foundations in Health and Safety e-learning
- Identifying and responding to Anaphylaxis
- Mandated reporter training: identifying and reporting child abuse and Maltreatment
CERTIFIED:2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Administrator
Kips Bay Boys & Girls Club
03.2026 - Current
Assistant Manager
MedRite Urgent Care
06.2023 - 04.2025
Front desk
COLUMBIA UNIVERSITY MEDICAL CENTER
06.2018 - 05.2021
High School Diploma - undefined
CARDINAL HAYES HIGHSCHOOL
Computer Science
BMCC - Borough of Manhattan Community College