Frederica Adair
Birmingham,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Real Estate Agent
EXP LLC, CENTRAL AL
Birmingham, AL
11.2022 - Current
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Coordinated appointments to show homes to prospective buyers.
- Researched current listings available in the area using multiple online resources.
- Responded promptly to client inquiries via phone or email.
- Attended industry events such as conventions and seminars.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Maintained current and accurate CRM database of prospective customers.
- Drafted contracts, purchase agreements, closing statements and leases.
- Identified potential buyers through cold calling.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
Operations Manager
Dollar General Distribution Center
Bessemer, AL
03.2015 - 09.2021
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Presented performance and productivity reports to supervisors.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Supervisor of Operations
Dollar General Distribution Center
Bessemer, AL
11.2011 - 03.2015
- Established or monitored specific supply chain-based performance measurement systems.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented and planned warehouse safety and security programs and activities.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Performed root cause analysis after incidents or accidents occurred within the warehouse environment.
- Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
- Resolved conflicts between customers, suppliers, vendors, and employees in a professional manner.
- Created monthly performance reports to track departmental progress towards goals and objectives.
Warehouse Supervisor
The Home Depot Distribution Center
Bessemer, AL
10.2009 - 11.2011
- Monitored employee performance, providing feedback and coaching as needed.
- Developed and maintained a positive working environment for all staff members.
- Directed and supervised staff performance.
- Delegated work to staff, setting priorities and goals.
- Coordinated daily operations across multiple locations to ensure efficiency and effectiveness.
- Managed team performance through regular evaluations, feedback, and goal-setting.
- Acted as a liaison between the area teams and senior management to facilitate effective communication.
- Conducted regular training sessions to improve staff skills and knowledge.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
General Manager
Walgreens Home Care
Schererville, IN
08.2005 - 10.2009
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Forecasted customer demand to set prices or credit terms for goods or services.
Lead Phlebotomist
Baxter Biolife Plasma Service
DeKalb, IL
08.2003 - 08.2005
- Trained new staff on proper collection techniques and safety protocols.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Assessed patient conditions before performing venipuncture to determine appropriateness for specimen collection.
- Adhered to universal precautions guidelines when handling blood specimens according to OSHA standards.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Assessed plasma collection machines for proper functionality.
Supervisor
Oberweis Ice Cream and Dairy Store
Elmhurst, IL
06.1999 - 08.2003
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Health Administration
Northern Illinois University
Dekalb, IL06-2005
Skills
- Traditional marketing
- Escrow management
- Contract Negotiation
- Partnership Development
- Property Assessments
- Lender relations
- Customer Service
- Staff Development
- Coaching and Mentoring
Websites
Timeline
Real Estate Agent
EXP LLC, CENTRAL AL
11.2022 - Current
Operations Manager
Dollar General Distribution Center
03.2015 - 09.2021
Supervisor of Operations
Dollar General Distribution Center
11.2011 - 03.2015
Warehouse Supervisor
The Home Depot Distribution Center
10.2009 - 11.2011
General Manager
Walgreens Home Care
08.2005 - 10.2009
Lead Phlebotomist
Baxter Biolife Plasma Service
08.2003 - 08.2005
Supervisor
Oberweis Ice Cream and Dairy Store
06.1999 - 08.2003
Bachelor of Science - Health Administration
Northern Illinois University