Frederica Hargrove
Norlina,NC
Summary
Versatile professional with a proven track record in security and customer service, notably at Allied Universal. Excelled in emergency response and customer engagement, enhancing safety and satisfaction. Skilled in CCTV surveillance and problem resolution, demonstrating a keen eye for detail and a compassionate approach. Achieved significant improvements in facility safety and customer loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Health Care Technician
Department of Human Services
11.2022 - 08.2024
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
- Streamlined communication between healthcare team members, ensuring prompt attention to patient needs and concerns.
- Contributed to efficient workflow by accurately maintaining patient records and updating charts in a timely manner.
- Prevented bedsores and enhanced mobility through regular repositioning, range-of-motion exercises, and skin assessments for at-risk patients.
- Collaborated with interdisciplinary healthcare teams to develop tailored care plans based on individual patient needs.
- Kept up-to-date with the latest industry best practices by participating in relevant training sessions and continuing education opportunities.
- Enhanced patient satisfaction by providing compassionate assistance with daily living activities.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information with discretion and professionalism.
- Maintained accurate patient charts and medical records.
- Utilized medical software to document and track patient progress.
Customer Service Representative
Conduent
08.2019 - 06.2021
- Responded to customer requests for products, services, and company information.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Confirmed customer information and insurance eligibility for prescriptions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Addeco Temporary Services
10.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
Warren County High
Warrenton Nc 05.2018
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Access control
- Security screenings
- Metal detector operation
- Active listening
- Data entry
- Call center experience
- Computer proficiency
- Problem resolution
- Customer relations
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Call management
- Live chat support
Timeline
Security Officer
Allied Universal
08.2024 - Current
Health Care Technician
Department of Human Services
11.2022 - 08.2024
Customer Service Representative
Conduent
08.2019 - 06.2021
Customer Service Representative
Addeco Temporary Services
10.2018 - 04.2019
High School Diploma -
Warren County High
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