Frederick Cunningham
North Liberty,IA
Summary
Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing. Utilizes effective communication and problem-solving skills to resolve billing issues and maintain positive client relations. Strong understanding of financial reconciliation and adherence to company policies and procedures. Experience with reviewing patient medical records and working with the release of information department to send medical records to other facilities, patients, and legal representatives.
Overview
28
28
years of professional experience
Work History
Revenue Technician
Department of Veterans Affairs
01.2004 - Current
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
Claims Processor
Cigna
11.1997 - 01.2004
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Ensured compliance with all regulatory requirements, staying up-to-date with changes and conducting regular training.
Education
No Degree - General Studies
Grand View College
Des Moines, IAGeneral Studies
Clinton High School
Clinton, IA06-1988
Skills
- Accuracy and precision
- Professionalism and ethics
- Records management
- Critical thinking
- Microsoft office
- Teamwork and collaboration
- Time management
- Microsoft Excel
- Attention to detail
- Dispute resolution
- Customer relations
- Insurance verification
Timeline
Revenue Technician
Department of Veterans Affairs
01.2004 - Current
Claims Processor
Cigna
11.1997 - 01.2004
No Degree - General Studies
Grand View College
General Studies
Clinton High School
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