Pierre Tchoupe
Houston,TX
Summary
A highly skilled and dedicated Field E-Tech/Field Engineer with 10+ years of experience in providing technical support, maintenance, and troubleshooting for Telecommunication equipments,Electronic and Electrical systems. Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable in troubleshooting coupled with solid experience in various application stacks. Seeking a challenging position where I can utilize my expertise in ensuring optimal system performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Revenue Technician
Metropolitan Transit Authority - METRO
10.2023 - Current
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
- Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
IT Support Specialist
Uber-Technology Inc
02.2020 - 09.2023
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Answered user inquiries to resolve computer software or hardware operation problems.
Etech/Field Technician
CUDD ENERGY SERVICES
08.2017 - 01.2020
- Performed shop installation, routine maintenance and minor repairs to systems.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
- Analyzed equipment data to isolate and diagnose faults.
- Drove and maintained company vehicle, keeping in peak condition.
- Collaborated with team members to assess equipment performance needs.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Mentored and trained new employees on processes, flow and safety procedures.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Applied JSA, Red Tag/LOTO/ECT and confine space safety procedures.
- Kept detailed records of field measurements and data.
- Installed and configured new hardware and software, leading to improved system reliability and user satisfaction.
Education
Associate of Applied Science - Electronic Engineering Technology
Bronx Community College of The City University of New York
The Bronx, NY06.2017
Skills
- Knowledge of electrical theory, principles and concepts
- Knowledge of electrical/electronic symbols and circuitry in DC and AC
- Knowledge of plc’s sequences
- Ability to read and interpret electrical prints, wiring diagrams and schematics
- Ability to anticipate and analyze problems and take corrective actions, working offshore and onshore experience, in extreme weather and at height
- Troubleshoot and update satellite for adequate Communication
- Ability to work with all levels of management
- Hardware and Software Integration
- Substation Maintenance (I)trainee at AVO Training Institute (Dallas)
- Attention to Detail
Timeline
Revenue Technician
Metropolitan Transit Authority - METRO
10.2023 - Current
IT Support Specialist
Uber-Technology Inc
02.2020 - 09.2023
Etech/Field Technician
CUDD ENERGY SERVICES
08.2017 - 01.2020
Associate of Applied Science - Electronic Engineering Technology
Bronx Community College of The City University of New York
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