Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Frederick Fowler

Henrico,VA

Summary

Dynamic supervisor with a proven track record at CDIS Inc, excelling in staff management and customer service. Recognized for enhancing team productivity through effective training and mentoring, while implementing efficient workflows. Skilled in troubleshooting technical issues, ensuring compliance, and resolving customer complaints to boost satisfaction and loyalty.

Overview

16
16
years of professional experience

Work History

Supervisor

CDIS Inc
03.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Lead Technician

Cdis Inc
05.2012 - 03.2025
  • Planned, scheduled, and delegated daily tasks to team of employees for optimal productivity.
  • Achieved recognition as top performer among peers for exceptional productivity and commitment.
  • Conducted quality inspections on completed work to ensure compliance with standards.
  • Performed troubleshooting and diagnosis on malfunctioning equipment to restore functionality.

Field Supervisor

Mastec Advanced Technologies
08.2010 - 05.2012
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.

Field Technician

MasTec Advance Technologies
08.2009 - 08.2010
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.

Education

General Studies

Armstrong High School
Richmond, VA
06.1982

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Accomplishments

Completed coursework in management

Completed course work in mathematics

Lessons in leadership

Total time management

Timeline

Supervisor

CDIS Inc
03.2025 - Current

Lead Technician

Cdis Inc
05.2012 - 03.2025

Field Supervisor

Mastec Advanced Technologies
08.2010 - 05.2012

Field Technician

MasTec Advance Technologies
08.2009 - 08.2010

General Studies

Armstrong High School

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