Frederick Frye JR
Waldorf Toyota
La Plata,MD
42
years of professional experience
Results-oriented Automotive Executive with 40 years of experience, including 20 years in high-volume service operations. Expertise in directing fixed operations, finance, and customer experience to enhance profitability and employee engagement. Proven ability to build high-performing teams, improve technician productivity, and implement effective operational processes that drive dealership success.
Work History
Service Director
2 Years 5 Months- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Oversaw daily service operations, ensuring efficiency and quality in customer interactions.
- Managed team performance through regular coaching, training, and feedback sessions.
- Developed and maintained service department budgets to optimize resource allocation.
Finance Manager /Business Manager
2 Years 11 Months- Led financial forecasting and budgeting processes to enhance resource allocation and strategic planning.
- Developed comprehensive financial models to support strategic decision-making initiatives.
- Streamlined reporting procedures, improving accuracy and timeliness of financial statements.
- Mentored junior finance team members, fostering professional growth and knowledge sharing.
Finance Manager
8 Months- Managed cash flow processes, optimizing working capital and reducing overhead costs.
- Analyzed monthly financial statements, identifying trends for strategic decision-making.
- Led cross-functional teams in evaluating financial performance and achieving operational efficiency.
- Developed and implemented financial forecasting models to enhance budget accuracy.
Service Director /Automotive Service Manager
2 Years 8 Months- Led service department operations, ensuring high-quality customer experiences and efficient workflow management.
- Developed and implemented training programs for service staff to enhance technical skills and customer interaction.
- Analyzed service metrics to identify trends, driving continuous improvement initiatives across all service lines.
- Collaborated with sales team to align service offerings with customer needs and market demands, improving satisfaction rates.
Automotive Service Manager
7 Years 5 Months- Directed daily operations of service department, ensuring high-quality customer experiences.
- Oversaw scheduling and workflow management to optimize service department productivity.
- Implemented process improvements that increased service efficiency and reduced turnaround times.
- Mentored and trained staff on best practices in automotive service techniques and customer interaction.
- Achieved approximately 3.5 labor hours per repair order
- Earned BMW platinum performance award (2016)
- Earned BMW gold performance award (2015)
- Earned BMW center of excellence award (2012)
Operations Manager
1 Year 5 Months- Streamlined operational processes to enhance efficiency and reduce downtime across service operations.
- Led cross-functional teams to implement quality control measures, improving service reliability and customer satisfaction.
- Developed and executed training programs for staff, fostering a culture of continuous improvement and skill enhancement.
- Analyzed workflow data to identify bottlenecks, implementing solutions that optimized resource allocation and productivity.
Owner
3 Years- Implemented process improvements, reducing turnaround time for transmission repairs.
- Streamlined inventory management systems, optimizing parts procurement and storage efficiency.
- Managed daily operations, ensuring efficient workflow and exceptional customer service.
- Oversaw staff training and development, promoting skill enhancement and team collaboration.
Transmission Builder /Automotive Technician
21 Years 2 Months- Assembled transmission components with precision, ensuring adherence to quality standards.
- Operated hydraulic and pneumatic tools to enhance assembly efficiency and accuracy.
- Collaborated with team members to streamline workflow and reduce assembly time.
- Mentored junior builders on best practices for safety and equipment handling.
Education
High School Diploma
Certificate of Training
Skills
Operations management
Strategic planning
Performance analysis
Training and mentoring
Budget management
Team leadership
Microsoft Office
Customer service excellence
Timeline
Service Director
Waldorf Toyota
03.2024 - CurrentRead More
Finance Manager /Business Manager
Mini Of Alexandria
03.2021 - 02.2024Read More
Finance Manager
Leonardtown Chevrolet Buick
06.2020 - 02.2021Read More
Service Director /Automotive Service Manager
Pohanka Honda
10.2017 - 06.2020Read More
Automotive Service Manager
Passport BMW
05.2010 - 10.2017Read More
Operations Manager
Power Alarm Control Services
12.2008 - 05.2010Read More
Owner
St Marys Transmission
08.2005 - 08.2008Read More
Transmission Builder /Automotive Technician
Freds Auto, Inc
06.1984 - 08.2005Read More
Surrattsville High School
High School Diploma
Read More
Automotive Transmission Rebuilders Association
Certificate of Training
Read More