Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Frederick Funck

Kentwood,Louisiana

Summary

Dynamic Field Operations Manager with extensive experience at Charter Spectrum, excelling in staff oversight and operational efficiency. Proven track record in training and mentoring teams, optimizing workflows, and enhancing inventory tracking. Adept at implementing safety protocols, ensuring compliance, and driving project completion to elevate customer satisfaction.

Operations professional with proven track record in managing field operations and streamlining processes. Known for strong team collaboration and driving results in dynamic environments. Highly reliable with focus on adaptive strategies and effective communication, ensuring operational success and team cohesion.

Overview

26
26
years of professional experience

Work History

Field Operations Manager

Charter Spectrum
05.2025 - 08.2025
  • Assisted in implementing safety protocols to ensure compliance and minimize risks.
  • Managed Field Technicians performance to meet customer and company expectations.
  • Hosted weekly meetings with supervisors and technicians to discuss safety, upcoming projects and current performance standings.
  • Collaborated with team members and other departments to optimize workflows and enhance operational efficiency.
  • Oversaw approvals on materials/ supply orders to ensure adequate inventory to maintain production while minimizing excess materials on-hand.


Field Operations Supervisor

Charter Spectrum
08.2021 - 05.2025
  • Coordinated daily field operations QC's and on job assessments to ensure efficient workflow and adherence to safety protocols were followed.
  • Assisted in training new staff on operational procedures and equipment usage.
  • Monitored inventory levels and facilitated timely restocking of supplies as needed.
  • Implemented standard operating procedures to enhance overall team productivity.
  • Maintained employee scheduling to ensure adequate staff was active for full coverage of all shifts.
  • Managed installation and upgrade projects to ensure completion deadlines and customer satisfaction were met.

Maintenance Technician

Charter Spectrum
05.2009 - 08.2021
  • Conducted routine inspections of equipmen to ensure optimal performance.
  • Performed preventative maintenance tasks to minimize downtime and extend equipment life.
  • Assisted in training new technicians on safety protocols and operational procedures.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Completed regular trainings on electronics and processes to stay informed of improved new technology being implemented.
  • Partnered with cross departmental teams to complete installation of new equipment to deliver a better customer experience.

Field Technician

Charter Spectrum
02.2007 - 05.2009
  • Performed service installations for video, high speed internet and telephone services in residential homes and businesses.
  • Completed routine service calls to restores services using electronic test equipment and various hand tools.
  • performed monthly trainings on safety and process compliance.

Cable Installation Technician

CMI Inc
03.2005 - 02.2007
  • Installed and maintained cable systems, ensuring optimal performance and customer satisfaction.
  • Conducted site surveys to assess installation requirements and mitigate potential issues.
  • Collaborated with team members to execute complex installations in residential and commercial environments.
  • Trained new hire technicians on installation techniques, safety protocols, and equipment handling.

Department Manager

Walmart
09.2002 - 04.2005
  • Managed customer service specialists and cashiers ensuring customer satisfaction.
  • built and managed work scheduled for staff inside and also technicians working in auto shop.
  • Ensured inventory was on-hand and shelves were continuously maintained and stocked.
  • Performed weekly warehouse audits and verified orders were being completed.
  • Assisted and handled all customer concerns and enured all complaints/ concerns were handled within a timely manner to ensure overall satisfaction.
  • Performed weekly safety meetings with teams and ensured safety practices were being followed.

Automotive Technician

Walmart
08.1999 - 09.2002
  • Completed minor maintenance on vehicles such as fuel injection cleaning services and coolant flushes
  • Performed oil changes and air filter services.
  • Completed installation and repair for tire services on vehicles.

Education

High School Diploma -

Northshore High School
Slidell, LA
05-1999

Skills

  • Staff oversight
  • Operational efficiency
  • Training and mentoring
  • Team building
  • Team supervision
  • Contractor management
  • Inventory tracking

Accomplishments

  • Received Charter champion awards in 2016 and 2017 for excellence in performance.
  • Received Distinction award in 2016 for being named 1 of top 50 technicians in the company.
  • Was given multiple Spark awards by direct reports for quality of leadership.
  • Ranked within top 10 supervisors in Region between 2021-2024

Timeline

Field Operations Manager

Charter Spectrum
05.2025 - 08.2025

Field Operations Supervisor

Charter Spectrum
08.2021 - 05.2025

Maintenance Technician

Charter Spectrum
05.2009 - 08.2021

Field Technician

Charter Spectrum
02.2007 - 05.2009

Cable Installation Technician

CMI Inc
03.2005 - 02.2007

Department Manager

Walmart
09.2002 - 04.2005

Automotive Technician

Walmart
08.1999 - 09.2002

High School Diploma -

Northshore High School

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