Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Education and Training
Additional Information
Timeline
Generic

Frederick Gross

Wilmington,DE

Summary

Devoted to maximum customer satisfaction. Friendly and efficient coworker relations and exceptional service and rapport. Knowledgeability regarding Marketing Research standards with strong skills in retaining product and service information to provide effective issue resolutions. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

17
17
years of professional experience

Work History

Customer Service Specialist

IKEA
05.2016 - Current
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • First Employee of The Year for IKEA Las Vegas store 462.
  • World class loading assistance trainer for loading dock co-workers.
  • Received numerous satisfaction testimonials from management and customers.

Night Life Security Host

SLS Hotels
07.2014 - 05.2016
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [nightlife] facilities.
  • Provided a unparalleled personalized experience at all nightlife venues.
  • Applied basic knowledge of First Aid, CPR and other emergency procedures

Purchasing and Receiving Manager

Adelson Educational Campus
07.2008 - 06.2014
  • Supervised Custodial Department, including schedule management, training and cleaning all types of floors which included operating disk and cylindrical buffers, polishers and scrubbers
  • Developed excellent rapport that assured consistent quality assurance from all suppliers

Education

Bachelor of Science - Marketing

Fort Valley State University
Fort Valley, GA
06.1993

Skills

  • Customer relations
  • Data evaluation
  • Senior leadership support
  • Problem Resolution
  • Credit card payment processing
  • Sales expertise
  • Freight operations
  • Materials transport

Affiliations

Devoted student of Amin's School of Martial Arts

Accomplishments

  • Sales - Consistently generated additional revenue by applying skilled sales techniques that maintained customer loyalty.

Education and Training

other

Additional Information

Member of the USCCA

Timeline

Customer Service Specialist

IKEA
05.2016 - Current

Night Life Security Host

SLS Hotels
07.2014 - 05.2016

Purchasing and Receiving Manager

Adelson Educational Campus
07.2008 - 06.2014

Bachelor of Science - Marketing

Fort Valley State University

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Frederick Gross