Brittany Fields
Houston,TX
Summary
Dynamic hospitality professional dedicated to excellence in hotel night auditing, with a proven track record of reliability in managing night operations and enhancing guest experiences. Recognized for strong collaboration skills and a proactive approach to problem-solving, ensuring seamless service delivery in high-pressure situations. Expertise in financial oversight complements a commitment to outstanding customer service, fostering a welcoming environment that consistently exceeds guest expectations. Passionate about contributing to team success while adapting to the evolving demands of the hospitality industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Eskimo Hut
Houston, TX
06.2023 - 12.2025
- Streamlined operational processes, enhancing efficiency across multiple store locations.
- Developed training programs for staff, improving customer service and product knowledge.
- Implemented inventory management systems, reducing stock discrepancies and optimizing supply chain operations.
- Established performance metrics for staff, fostering accountability and continuous improvement initiatives.
- Oversaw compliance with health and safety regulations, ensuring operational standards met industry requirements.
Warehouse Packer (Fulfillment Associate)
Amazon
Houston, TX
04.2021 - 09.2025
- Retrieved, scanned, sorted, and prepared customer orders for packing and shipment.
- Operated handheld scanners and warehouse systems to track inventory and ensure order accuracy.
- Packed items securely using Amazon’s safety and quality guidelines.
- Met or exceeded productivity, speed, and accuracy targets in a fast-paced environment.
- Maintained a clean, safe workstation while following OSHA and Amazon safety protocols.
- Assisted with stocking, staging, and moving products to support efficient warehouse operations.
Shift Lead
Insomnia Cookies
Houston, TX
06.2021 - 07.2023
- Supervised daily operations, ensuring smooth workflow and high-quality service delivery.
- Trained and mentored team members on best practices for customer engagement and product preparation.
- Facilitated team meetings to promote communication, collaboration, and alignment on operational goals.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
High School Diploma -
Willowridge High School
Houston, TX05.2012
Skills
- Problem-solving
- Team leadership
- Customer service
- Decision-making
- Staff management
- Inventory management
- MS office
- Customer relationship management
- Schedule management
- Health and safety compliance
Accomplishments
- Supervised team of 25 staff members.
Certification
- Texas Food Handler Certification
- TABC Certification
Timeline
Operations Manager
Eskimo Hut
06.2023 - 12.2025
Shift Lead
Insomnia Cookies
06.2021 - 07.2023
Warehouse Packer (Fulfillment Associate)
Amazon
04.2021 - 09.2025
High School Diploma -
Willowridge High School