Possess excellent troubleshooting and problem-solving skills with ability to interpret technical drawings and schematics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Theatre Technician
Pine Crest School
Boca Raton/Ft. Lauderdale, FL
07.2018 - Current
Maintained cleanliness and appearance of theatre equipment, costumes, curtains, dressing rooms and storage.
Coordinated, maintained and operated theatrical stage lighting and both portable and installed theater sound systems.
Supervised live performances to identify and address technical difficulties.
Communicated clearly with students and staff members through verbal and written forms of communication.
Supported local teachers and theatre professionals in promoting goals and important skills of next-generation performers.
Evaluated equipment needs and prepared work orders for repair and replacement.
Supervised theatre students to monitor safe, quality assignment completion through demonstration and instruction.
Coordinated with various production companies and outside organizations to support school presentations and community outreach programs.
Liaised between production company staff departments to coordinate activities and create department schedules.
Followed standards and procedures to maintain safe work environment.
Accurately read, understood and carried out written instructions.
Diagnosed and resolved communication hardware and software issues.
Reviewed and interpreted facility orders
Shift Manager
STARBUCKS COFFEE COMPANY
Delray Beach, FL
04.2006 - 01.2019
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Tracked receipts, employee hours, and inventory movements.
Cooperated with coworkers to improve customer experience and manage storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Exercised composure under pressure and in escalated customer service scenarios.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Collaborated with other leaders and executives to direct workflow and support operations.
Cultivated professional working relationships with peers and supervisors.
Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Troubleshot equipment to reduce service calls and downtime.
Managed staff hiring, training and supervision.
Monitored daily and weekly key performance indicators to maintain on-track status.
Created and implemented strategies for improving operational efficiency and accuracy.
Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Built relationships with customers and managed accounts to drive revenue and profit.
Coordinated merchandising, promoted new products and increased brand awareness.