Open To Work
Frederick Miclat
Work Preference
Summary
Implementation, Customer Onboarding, and Customer Success professional with 12 years of experience delivering enterprise implementations, guiding customers through end-to-end onboarding journeys, driving solution adoption, and coordinating complex technology deployments across multi-site environments. Proven success managing implementation lifecycles from kickoff and discovery through deployment, go-live, user enablement, and long-term customer success. Recognized for mastering complex products and becoming a trusted subject matter expert supporting customers and internal teams. Known for building strong client relationships, coordinating cross-functional teams, resolving complex implementation challenges, and delivering measurable customer and business outcomes in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Associate Project Coordinator
HME
San Diego, CA
05.2026 - 06.2026
- Coordinated concurrent technology deployment projects by partnering with technicians, vendors, and internal stakeholders to support deployment readiness, project execution, and successful implementation outcomes.
- Monitored deployment progress, installation readiness, project milestones, and issue resolution activities to maintain implementation schedules and minimize project delays.
- Managed deployment documentation, project tracking, and cross-functional communication to support multiple implementation initiatives and ensure operational readiness.
ANALYST – ACCOUNT SERVICES (Telematics)
Verizon Connect
San Diego, CA
02.2024 - 12.2025
- Owned end-to-end customer onboarding and implementation lifecycles for enterprise SaaS customers, leading discovery, solution planning, stakeholder alignment, deployment execution, solution activation, and go-live readiness to drive customer adoption and long-term success.
- Managed 10 to 20 concurrent customer onboarding and implementation projects, coordinating project timelines, milestones, stakeholders, vendors, installers, and cross-functional teams while consistently meeting implementation objectives, go-live timelines, and customer expectations.
- Served as the primary customer contact throughout the onboarding and implementation lifecycle, building trusted relationships, providing proactive project updates, resolving issues, and ensuring a seamless customer experience.
- Collaborated closely with Sales, Engineering, Operations, Technical Support, Project Management, vendors, and field technicians to resolve implementation challenges, coordinate technical activities, and deliver successful customer outcomes.
- Identified implementation risks early, managed customer escalations, and drove timely resolutions that maintained project momentum, mitigated delivery risks, and strengthened customer confidence.
- Delivered customer onboarding, user training, implementation communications, and product education to accelerate adoption, improve platform proficiency, and drive long-term customer success.
- Maintained accurate implementation documentation, customer records, milestones, and project activities within Salesforce CRM, ensuring visibility and alignment across cross-functional teams.
- Served as a Subject Matter Expert (SME) for telematics hardware, deployment processes, and implementation best practices, providing technical guidance to customers and internal teams throughout the onboarding lifecycle.
Senior Implementation Specialist
Verizon Connect
San Diego, CA
06.2018 - 02.2024
- Coordinated customer onboarding and end-to-end implementation activities for GPS tracking and AI-powered video telematics solutions, ensuring successful deployments across complex multi-site enterprise environments.
- Partnered with customers to gather business requirements, align implementation strategies, coordinate project timelines, and support successful go-live outcomes.
- Coordinated platform configuration, deployment readiness, solution activation, and implementation validation to ensure customers were fully prepared for production go-live.
- Collaborated with Sales, Engineering, Operations, Technical Support, vendors, and field technicians to resolve implementation challenges, coordinate technical activities, and maintain project momentum.
- Delivered customer onboarding, user training, implementation communications, and product education to accelerate platform adoption, improve user proficiency, and drive long-term customer success.
- Tracked implementation milestones, deployment readiness, installation completion, and project progress to ensure on-time delivery, successful go-live, and high customer satisfaction.
- Served as a Subject Matter Expert (SME) for Verizon Connect telematics solutions, providing technical guidance, implementation best practices, and deployment support to customers and internal teams.
Senior Telematics Coordinator
Verizon Networkfleet
San Diego, CA
02.2014 - 05.2018
- Coordinated multi-site technology deployments by aligning customer schedules, installation logistics, technician resources, and implementation activities to support seamless solution deployments.
- Managed deployment logistics across customers, vendors, and field technicians, optimizing installation schedules and improving implementation efficiency across multiple concurrent projects.
- Served as the primary customer contact throughout onboarding and deployment activities, building trusted relationships, providing proactive communication, and ensuring a positive customer experience.
- Coordinated deployment readiness, implementation planning, and installation activities to support successful go-live execution and minimize operational disruption.
- Monitored implementation progress, project milestones, installation completion, and deployment timelines to ensure on-time delivery and consistent SLA performance.
- Collaborated with internal teams, vendors, and field technicians to resolve scheduling conflicts, deployment challenges, and customer issues while maintaining project momentum.
- Supported customer onboarding through implementation planning, system setup coordination, deployment readiness, and go-live preparation to drive successful solution adoption.
Education
Business Administration and Management
San Diego State University
San Diego, CAAccomplishments
Aspire Executive Club Award Winner - 2019
Timeline
Associate Project Coordinator
HME
05.2026 - 06.2026
ANALYST – ACCOUNT SERVICES (Telematics)
Verizon Connect
02.2024 - 12.2025
Senior Implementation Specialist
Verizon Connect
06.2018 - 02.2024
Senior Telematics Coordinator
Verizon Networkfleet
02.2014 - 05.2018
Business Administration and Management
San Diego State University
Certification
Google Project Management Certificate (Coursera), 2026
Personal Information
SaaS Implementation & Onboarding Specialist | Customer Data Validation | Project Coordination | Customer Success | Professional Services | Enterprise SaaS | Salesforce CRM
Core Competencies
Implementation & Customer Success: SaaS Implementation & Deployment • Customer Onboarding & Enablement • Customer Success & Product Adoption • End-to-End Implementation Lifecycle • Go-Live Management • Implementation Project Management • User Training & Adoption • Technical Coordination
Project Delivery & Operations: Project Coordination • Stakeholder Alignment • Business Requirements Analysis • Workflow & Process Optimization • Process Improvement • Risk Mitigation • Escalation & Issue Resolution • SLA Management • Cross-Functional Collaboration
Fleet Technology & Deployment: Enterprise Fleet Technology Deployments • GPS Tracking & Telematics • AI Video Solutions • Multi-Site Deployments • Vendor & Installer Management • Deployment Readiness • Asset Lifecycle Management
Systems & Technical Tools: Salesforce CRM • NetSuite ERP • Microsoft 365 • Microsoft Excel • API Integration Coordination • Platform Configuration • Data Validation & Mapping • Ticketing Systems • Technical Troubleshooting
KEY HIGHLIGHTS
✔ 12+ Years of SaaS Implementation, Customer Onboarding & Customer Success Experience
✔ Managed 10-20 Concurrent Customer Implementation Projects
✔ Coordinated Enterprise Deployments Supporting Fleets of 50-500+ Assets
✔ Led End-to-End Customer Onboarding from Discovery through Go-Live
✔ Recognized for Mastering Complex Products and Serving as a Trusted Subject Matter Expert for Customers and Internal Teams
✔ Cross-Functional Collaboration Across Sales, Engineering, Operations, Technical Support, Vendors, and Field Technicians
✔ Salesforce CRM • NetSuite ERP • Microsoft 365 • Microsoft Excel