Job Search Status
Open to workDesired start date: Immediately
Open To Work
Frederick Miclat
San Diego
Work Preference
Summary
Results-driven professional with extensive experience at Verizon Connect, excelling in data analysis and project management. Proven ability to enhance customer satisfaction through effective collaboration and problem-solving. Skilled in Salesforce and adept at streamlining processes, achieving a 20% improvement in project efficiency while fostering teamwork and communication across departments.
Overview
12
12
years of professional experience
Work History
Analyst Account Svcs
Verizon Connect
San Diego
02.2024 - 11.2025
- Analyzed data trends to support operational decision-making processes.
- Collaborated with cross-functional teams to improve project outcomes and efficiency.
- Developed reports using analytical tools to summarize key performance indicators.
- Assisted in designing strategies for enhanced service delivery and customer satisfaction.
- Maintained accurate records of all data collected during analysis processes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Developed effective improvement plans in alignment with goals and specifications.
Sr. Implementation Specialist
Verizon Connect
San Diego, CA
06.2018 - 02.2024
- Managed telematics implementation projects using Salesforce and PM tools, improving project efficiency by 20%.
- Coordinated daily cross-functional meetings to reduce implementation disruptions and accelerate deployment timelines.
- Streamlined order processing with fulfillment and suppliers to ensure complete orders delivered on schedule.
- Implemented a data analytics framework to enhance reporting accuracy and support better decision making.
- Resolved complex account escalations by tracing order-to-activation gaps, restoring services and improving customer confidence.
- Partnered with logistics and ops to coordinate device replacements, minimizing downtime and preserving customer operations.
- Led post-sale onboarding plans to align client expectations and secure timely deployment completion.
- Scheduled and coordinated installations thru ERP, NetSuite and Salesforce to reduce onboarding delays and improve customer satisfaction.
- Knowledge and understanding of DOT/FMCSA or OSHA regulations.
- Validated hardware and software compatibility to decrease system errors and improve deployment outcomes.
- Implemented a streamlined onboarding process, leading to measurable improvements in customer satisfaction and reduced setup times.
- Analyzed customer interaction data in Salesforce, enabling strategic adjustments that improved service quality and operational efficiency.
- Handled incoming calls daily while providing excellent customer service.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Diagnosed and troubleshot hardware, software and network issues.
Sr Coordinator Telematics
Verizon Networkfleet
San Diego
02.2014 - 05.2018
- Led large fleet implementation projects ensuring on-time delivery and clear stakeholder communication.
- Managed client accounts as primary advocate, improving customer satisfaction with faster issue resolution.
- Led the integration of Networkfleet into Verizon Connect, ensuring a smooth transition that enhanced service delivery and increased customer satisfaction.
- Implemented new operational processes that streamlined documentation and reporting, leading to faster project completion and improved team collaboration.
- Established RMA triage criteria and return workflows, accelerating replacements while preserving clear chain-of-custody for defective units.
- Provided hands-on training and guidance to customer admins on portal configuration and alert policies, helping fleets gain actionable visibility and steadier compliance.
- Built checklists for GPS/OBD diagnostics and over-the-air updates, enabling faster root-cause isolation and marked gains in first-contact resolution.
- Partnered with sales engineering to validate hardware fit for varied vehicle types, minimizing rework and ensuring consistent installation quality.
- Diagnosed telematics data gaps by tracing CAN bus mappings and firmware versions, restoring data integrity and strengthening client trust.
- Orchestrated field installer schedules and site readiness checks to keep rollouts aligned with customer timelines, yielding noticeable improvements in go-live predictability.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
Education
GED -
Southwestern College
Chula Vista, CASome College (No Degree) - Business Administration and Management
San Diego State University
San Diego, CASkills
- Collaboration and teamwork
- Time management and organization
- Problem solving and critical thinking
- Adaptability and change management
- Verbal and written communication
- Account reconciliation
- Analytical skills
- Salesforce proficiency
- Slack usage
- NetSuite expertise
- DOT/FMCSA compliance knowledge
- Understanding of vehicle systems
- Fleet management tools
- Verizon Connect - Reveal
- Call center guidance
- Product and website training
- Geographical knowledge (GPS)
- Documentation skills
- B2B customer service
- Data analysis
- Report generation
References
- Maria Luna, mariajluna5@gmail.com, 312-818-0816, Verizon Connect
- Cathrine Zachara, cjpaull@gmail.com, 630-835-8920, Verizon Connect
- Alan Villarreal, alanpvillarreal@gmail.com, 619-922-3568, Verizon Connect
Personal Information
Title: Analyst / Implementer / Dispatcher
Accomplishments
Aspire Executive Club Award Winner - 2019
Timeline
Analyst Account Svcs
Verizon Connect
02.2024 - 11.2025
Sr. Implementation Specialist
Verizon Connect
06.2018 - 02.2024
Sr Coordinator Telematics
Verizon Networkfleet
02.2014 - 05.2018
GED -
Southwestern College
Some College (No Degree) - Business Administration and Management
San Diego State University