Frederick Neal
Charlotte
Summary
Dynamic Human Resources professional with a proven ability to drive positive change and enhance organizational efficiency. Expertise includes employee relations, talent management, and strategic planning, with a strong focus on fostering team collaboration and delivering impactful results. Adept at adapting to evolving business needs while excelling in conflict resolution, policy development, and workforce planning. Reliable and flexible problem-solver committed to creating a thriving workplace culture.
Overview
16
16
years of professional experience
Work History
Customer Solutions Specialist
Ashley's Furniture
Remote
11.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated communication between departments to enhance customer experience and operational efficiency.
- Trained new staff on product knowledge and customer interaction best practices to ensure service consistency.
- Developed solutions for complex customer concerns, improving satisfaction and loyalty metrics.
Human Resource Transaction Analyst
Acclivity Healthcare (Common Spirit Healthcare)
03.2023 - 06.2024
- Streamlined HR transactions, onboarding, and benefits, ensuring data accuracy and compliance.
- Served as primary contact for employee inquiries, maintaining HRIS data integrity.
- Conducted audits to monitor compliance and identify areas for improvement.
- Developed HR training programs to enhance process understanding and compliance.
- Remote
HR Shared Services Specialist III (Contract)
American Red Cross
04.2022 - 08.2022
- Led HR Shared Services, providing exceptional support across the organization.
- Mastered employee onboarding and offboarding, ensuring seamless transitions.
- Developed HR policies, staying abreast of local and federal employment laws.
- Administered benefits programs, guiding employees through their choices.
- Remote
Human Resources Specialist
Alight Solutions
12.2018 - 03.2022
- Managed health and retirement benefits, exceeding company objectives.
- Streamlined payroll processing, ensuring timely payments.
- Innovated data management systems, maintaining confidentiality and accuracy.
- Assisted HR team in full-cycle recruitment and employee activities.
- Remote
Logistics Specialist
Ashley Furniture
Fort Mill, SC
08.2017 - 11.2018
- Troubleshot logistics issues, boosting workflow efficiency.
- Managed operations, aligning with DOT regulations and optimizing inventory reporting.
- Collaborated with suppliers to enhance logistics operations.
- Provided solutions for challenging transportation situations, prioritizing safety.
- Trained and motivated warehouse team, ensuring job readiness.
Customer Service Representative
Center Point Energy
05.2016 - 08.2017
- Improved customer experience by resolving inquiries and billing issues.
- Collaborated with various departments to ensure seamless customer service.
- Pioneered payment arrangements tailored to customer needs.
- Fostered relationships with clients, contributing to customer retention.
- Analyzed utility bills and guided customers on credit decisions.
- Remote
HR Coordinator
UltraKare Hair & Beauty
Rock Hill, SC
01.2010 - 11.2015
- Conducted employee orientations, enriching company culture.
- Served as key HR Operations contact, driving workforce planning.
- Spearheaded team-building projects, nurturing coworker relationships.
- Advanced business office employee relations, perfecting record and payroll processes.
- Supervised on/off cycle checks and onboarding, ensuring operational excellence.
Education
Associate of Arts - Business Administration
Central Piedmont Community College
Charlotte, NC03.2026
SHRM Certification - Human Resources Management
Central Piedmont Community College
Charlotte, NC06.2020
High School Diploma - undefined
Phillip O Berry Academy Of Technology
Charlotte, NC06.2005
Skills
- Technical Support
- Network Management
- Systems Analysis
- Data Security
- Troubleshooting
- Complex Problem Solving
- Project Management
- Hardware Configuration
- IT Operations
- Relationship Building
- Customer Support
- Cybersecurity
- Data Analysis
- Software Development
Timeline
Customer Solutions Specialist
Ashley's Furniture
11.2025 - Current
Human Resource Transaction Analyst
Acclivity Healthcare (Common Spirit Healthcare)
03.2023 - 06.2024
HR Shared Services Specialist III (Contract)
American Red Cross
04.2022 - 08.2022
Human Resources Specialist
Alight Solutions
12.2018 - 03.2022
Logistics Specialist
Ashley Furniture
08.2017 - 11.2018
Customer Service Representative
Center Point Energy
05.2016 - 08.2017
HR Coordinator
UltraKare Hair & Beauty
01.2010 - 11.2015
SHRM Certification - Human Resources Management
Central Piedmont Community College
High School Diploma - undefined
Phillip O Berry Academy Of Technology
Associate of Arts - Business Administration
Central Piedmont Community College
Courses
- Workday
- Peoplesoft
- Workbrain
- Service Connect
- Microsoft Office
- Excel
- Google Workspace
- Google Analytics
- Service Now
- HRM Systems