Frederick Schultz
Wausau,Wisconsin
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Custodian/Maintenance
Marshfield Public Schools
Marshfield
04.2025 - Current
- Maintained cleanliness and sanitation of school facilities, enhancing a safe and welcoming environment for students and staff.
- Performed light maintenance and ensured safety standards across school grounds, contributing to overall facility safety.
- Collaborated with school staff to address special cleaning and setup requests promptly, supporting school events and activities.
Customer Service Representative
Roehl Transportation
Marshfield
09.2024 - 04.2025
- Fostered relationships with customers through proactive communication and effective problem-solving.
- Collaborated with customers, fleet managers, and customer service team members to enhance business partnerships.
- Developed solutions for drivers to overcome challenges and boost overall efficiency.
Technical Support Representative
Conduent
Work at Home
07.2022 - 09.2023
- Provided technical support to customers via inbound calls, achieving resolution within an average call handle time of 15 minutes.
- Monitored performance metrics and implemented effective solutions in line with company standards.
- Delivered technical support for Apple customers through phone and chat, addressing inquiries and resolving issues promptly.
Technical Support Representative
Kaplan Professional
La Crosse
03.2018 - 10.2021
- Delivered technical and customer support, enhancing website and learning experience for students.
- Identified and resolved technical issues promptly, improving website quality and usability.
- Provided technical assistance to customers via phone and chat support.
- Diagnosed software and hardware issues to determine appropriate solutions.
- Documented customer interactions in the ticketing system for tracking purposes.
Customer Service Representative
Teleperformance
West Salem
03.2017 - 03.2018
- Addressed customer financial and technical inquiries for individual and corporate accounts, ensuring satisfaction and resolution.
- Guided colleagues on account processes while overseeing refunds and credits to maintain accurate financial records.
- Maintained accurate records of customer interactions in the database.
Education
English Certification -
Western Techincal College
La Crosse, WISkills
- Preventive maintenance
- Equipment repair
- Inventory management
- Inventory control
- Data entry
- Microsoft Excel
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer support and IT assistance
- Computer hardware knowledge
- Remote access support
- Problem solving
- Analytical skills
- Organizational skills
- Customer service excellence
Timeline
Custodian/Maintenance
Marshfield Public Schools
04.2025 - Current
Customer Service Representative
Roehl Transportation
09.2024 - 04.2025
Technical Support Representative
Conduent
07.2022 - 09.2023
Technical Support Representative
Kaplan Professional
03.2018 - 10.2021
Customer Service Representative
Teleperformance
03.2017 - 03.2018
English Certification -
Western Techincal College