Attentive Showroom Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Hi, I’m
Frederick Smith
Paterson,NJ
Summary
Overview
15
years of professional experience
Work History
Ashley Furniture HomestoreFairfield, NJ
Assistant Manager
11.2022 - 07.2023
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
MarketSourceParamus, NJ
Sales Manager
11.2021 - 10.2022
Job overview
- Developed and implemented sales strategies to increase market share.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Macy'sWayne, NJ
Sales Consultant
11.2017 - 10.2019
Job overview
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Raymour and FlanniganJersey City, NJ
Showroom Manager
01.2016 - 11.2017
Job overview
- Maintained customer database and tracked sales trends.
- Oversaw daily operations of showroom, including staff scheduling and inventory management.
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Conducted regular staff meetings to discuss operational updates and improvements.
Sleepy's LLCParamus, NJ
Showroom Manager
10.2011 - 11.2016
Job overview
- Oversaw daily operations of showroom, including staff scheduling and inventory management.
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Performed weekly audits of stock levels, pricing accuracy, and display standards.
Lexus Of ManhattanNew York, NY
Pre-Owned Sales Manager
06.2008 - 01.2010
Job overview
- Assisted Sales Managers in preparing proposals, contracts, quotes and other sales documents.
- Developed effective processes for responding quickly to customer issues or complaints.
Education
Ramapo College of New JerseyMahwah, NJ
Bachelor of Science from Business Administration
05.1982
University Overview
Skills
- Task Delegation
- Recruiting and Interviewing
- Sales Monitoring
- Employee Scheduling
- Employee Performance Evaluations
- Product and Service Knowledge
- Negotiation
Timeline
Assistant Manager
Ashley Furniture Homestore
11.2022 - 07.2023
Sales Manager
MarketSource
11.2021 - 10.2022
Sales Consultant
Macy's
11.2017 - 10.2019
Showroom Manager
Raymour and Flannigan
01.2016 - 11.2017
Showroom Manager
Sleepy's LLC
10.2011 - 11.2016
Pre-Owned Sales Manager
Lexus Of Manhattan
06.2008 - 01.2010
Ramapo College of New Jersey
Bachelor of Science from Business Administration
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