Fredericka Kirt, MBA
Objective:
Franklin,LA
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Licensed Property & Casualty Adjuster
Root Insurance
11.2021 - Current
- Providing necessary support for effective review, research, and investigation of injury and property damage resulting from collision claims
- Following the guidelines of the Department of Insurance to remain compliant.
Insurance Investigator
Conduent Business Services
01.2019 - 11.2021
- Responsible for providing professional and analytical support to medical services programs, including implementation, operation and contract compliance
- Seek reimbursement from healthcare providers and/or ensure payment of claims by appropriate insurance carriers
- Provides administrative support to the claim processing functions
- Insurance Subrogation.
Logistics Specialist
Amazon
06.2018 - 01.2019
- Logistics support to drivers and customer for any issues appearing throughout all delivery experiences within the Amazon Logistics Network
- Updating and correcting Geo Codes.
Member Services Representative
BroadPath Health Care
07.2017 - 04.2018
- Provide an accurate and thorough explanation of medical plan benefits under the Affordable Care Act, claims processes, eligibility, enrollment, and issues with membership
- Process payments, Resolve simple to complex problems for members, and responsible for responding to current or potential members in a timely, professional and courteous manner.
Technical Advisor
Kelly Connect
01.2017 - 02.2018
- Interact with customers in response to inquiries, concerns, and requests about products and services
- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
- Research using available resources, including article database systems.
Clinical Administrative Coordinator
United Health Care
11.2015 - 12.2016
- Coordinating all processes and information as it relates to expecting mothers receiving Medicaid
- Direct communication with healthcare providers
- Handling of medical records following HIPPA Laws.
Operations Manager/Customer Experience Manager
Office Depot
12.2014 - 11.2015
- Responsible for freight and logistics processes for the store, maintain loss prevention measures, retain recruit and train new and existing associates
- Advancing the customer experience
- Analyze statistical data and reports to present to upper management, recruiting, interviewing new and potential employees.
Seasonal Tax Advisor
Intuit
02.2015 - 05.2015
- Provided tax support and advice to tax payers during tax season
- Also, initiated tax fraud investigation.
Customer Care Professional
American Express
07.2012 - 11.2014
- In a virtual, home office serviced customers to provide platinum customer service
- Actively listened to customers and help to solve any issues
- Maintained customer’s credit card accounts
- Served as a mentor for new associates.
Education
Master in Business Administration (MBA) -
University of Phoenix
Lafayette, LABachelor of Arts in English w/ Writing and Culture Concentration - undefined
Louisiana State University
Baton Rouge, LADiploma - undefined
Centerville High School
Centerville, LASkills
File and Record Management
Certification
Property & Casualty Adjuster License for multiple states
Timeline
Licensed Property & Casualty Adjuster
Root Insurance
11.2021 - Current
Insurance Investigator
Conduent Business Services
01.2019 - 11.2021
Logistics Specialist
Amazon
06.2018 - 01.2019
Member Services Representative
BroadPath Health Care
07.2017 - 04.2018
Technical Advisor
Kelly Connect
01.2017 - 02.2018
Clinical Administrative Coordinator
United Health Care
11.2015 - 12.2016
Seasonal Tax Advisor
Intuit
02.2015 - 05.2015
Operations Manager/Customer Experience Manager
Office Depot
12.2014 - 11.2015
Customer Care Professional
American Express
07.2012 - 11.2014
Master in Business Administration (MBA) -
University of Phoenix
Bachelor of Arts in English w/ Writing and Culture Concentration - undefined
Louisiana State University
Diploma - undefined
Centerville High School
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