Jarrah Harris
Dallas
Summary
Dynamic and results-driven Complex Claim Adjuster with a proven track record at Root Insurance. Expert in claims investigation and damage assessment, leveraging critical thinking and active listening to enhance client relationships. Successfully reduced fraudulent claims through advanced techniques, ensuring compliance with regulations while delivering exceptional service. Texas claims adjuster licensed.
Overview
5
5
years of professional experience
Work History
Complex Claim Adjuster Auto
Root Insurance
07.2024 - 07.2025
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Reduced the number of fraudulent claims by implementing advanced investigative techniques and collaborating with law enforcement when necessary.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Liability Claims Adjuster
Root Insurance
02.2024 - 07.2025
- Followed up with insured individuals regarding premium and deductibles payments.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Prevented fraudulent activity by conducting thorough investigations into suspicious claims and involving appropriate authorities when necessary.
- Evaluated coverage applicability for incoming liability claims; ensuring accurate payment allocation based on policy terms.
Auto Claims Handler
Liberty Mutual
09.2021 - 02.2024
- Streamlined communication between policyholders, adjusters, and repair facilities for smoother claims handling experience.
- Achieved a higher rate of successful subrogation efforts by diligently pursuing recovery from responsible third parties when necessary.
- Managed multiple priorities simultaneously while maintaining attention to detail during high-pressure situations in a fast-paced environment.
- Improved claim documentation quality by consistently reviewing reports for accuracy before submission.
- Maintained compliance with state regulations, company guidelines, and industry best practices during the claim process.
- Documented all findings in concise reports.
- Issued payouts to claimants.
- Examined photographs and surveillance and any other documents relating to claims.
- Assessed complex claims and accurately determined value of damages.
Underwriting Assistant
State Farm
09.2020 - 03.2022
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Managed high-volume call center, maintaining exceptional service standards for all customers.
- Managed high-volume call center tasks, maintaining professionalism and exceptional customer service under pressure.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Evaluated complex underwriting scenarios, determining appropriate coverage levels and premium rates for unique transactions.
- Maintained accurate documentation of all underwriting decisions for audit purposes and regulatory compliance.
- Collaborated with underwriting team to ensure accurate risk assessment and pricing.
Education
Paralegal
Mountain View College
Dallas, TX06.2013
Skills
- Claims investigation
- Damage assessment
- Policy interpretation
- Property valuation
- Critical thinking
- Quality control
- Insurance regulations
- Active listening
Timeline
Complex Claim Adjuster Auto
Root Insurance
07.2024 - 07.2025
Liability Claims Adjuster
Root Insurance
02.2024 - 07.2025
Auto Claims Handler
Liberty Mutual
09.2021 - 02.2024
Underwriting Assistant
State Farm
09.2020 - 03.2022
Paralegal
Mountain View College