Tyler Kroll
Taylor,TX
Summary
Experienced Auto Claims Specialist/Adjuster with 8+ years in claims management and risk assessment. Skilled in detailed claims investigations and policy interpretation, ensuring accurate liability and coverage determinations. Proven ability to handle high-value distributions and collaborate with vendors for seamless service delivery. Committed to customer service excellence and continuous professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Complex Auto Claims Specialist/Adjuster
USAA
San Antonio, Texas
02.2018 - Current
- Managed end-to-end claims operations, conducting detailed investigations for accurate liability and coverage determinations.
- Reduced costs by efficiently handling claim processes.
- Interpreted complex policy contracts to mitigate risk and protect policyholders.
- Coordinated with vendors for seamless service delivery, managing expenses effectively.
- Oversaw distribution of millions of dollars in payments annually to policyholders, claimants, and vendors, ensuring accuracy and compliance.
- Manage litigation activities, reserves/limits, and claim outcomes to protect our members and the company.
- Coached and mentored new adjusters, enhancing team performance and collaboration.
- Performance: Received "Exceeded Expectations" on my annual performance reviews for the past 3 years. Consistently exceed performance goals and Objectives and Key Results (OKRs) set by leadership. Top 5 Claims Adjuster in the entire company for our Member Service Metric (MEI) with a 90% (70% goal)
Client Service Associate
Corpus Christi Financial Group
Corpus Christi, Texas
01.2017 - 02.2018
- Executed trades, distributions, and fund processing aligned with agent instructions and client financial goals, contributing to client satisfaction.
- Facilitated opening, transfer, and maintenance of client retirement accounts, ensuring compliance with FINRA regulations and enhancing client trust.
- Prepared financial correspondence and coordinated client review appointments using NetX360 and MS Office, improving communication and client engagement.
Education
BBA - Finance
The University of Texas At San Antonio
San Antonio, TX12-2015
Skills
- Claims management
- Customer service excellence
- Coverage assessments
- Risk assessment
- Claims Investigation
- Settlement management
- Compliance Management
- Negotiation
- Policy interpretation
- Claims documentation
- Team collaboration
- Mentoring
- Time management
- Problem solving
- Professionalism
Certification
Auto Adjusters License (50 states)
Accomplishments
Directors Excellence Award (Top Claims Adjuster) 2019
Timeline
Complex Auto Claims Specialist/Adjuster
USAA
02.2018 - Current
Client Service Associate
Corpus Christi Financial Group
01.2017 - 02.2018
BBA - Finance
The University of Texas At San Antonio