TRACEY SORRELLS

Review and process claims to establish a good faith effort to resolve disputes between the insureds estimate and insurer estimated valued up to $350,000.00 prior to suit.

• Assign competent and/or impartial appraiser within 20 days of the demand for appraisal.
• submit supporting documents to chosen appraiser for site inspection and property assessment.
• monitor potential award submitted by both appraisers and umpire.
• Researched and analyzed policy contracts to verify proper payment of claims.
• Settle appraisal awards in a timely manner per policy.

Liability Adjuster

• Adjust and resolved liability claims such as dog bites, slip and falls and premise liability claims.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Successful voluntary dismissal and/or negotiated settlement pre-suit.
• Transferred to Litigation department.

Litigation Property Adjuster

• Developed detailed litigation strategies with defense counsels.
• Monitored defense counsel to insure timely response, amend complaints, propound discovery, file motions, CRN, sanctions and schedule plaintiff and Corporate representative depositions.
• Participated in arbitration and mediation to attempt resolution prior to trial.
• Scheduled 90/60/30 day Pretrial conferences with management and defense counsel to discuss the integrity and strategy prior trial. Successful voluntary dismissal and /or negotiated settlement cases worth up to $500,000.00 in counterclaims through effective negotiation.

• Reviewed and adjusted disputed claims with public adjusters and attorneys to develop effective settlement value.
• Attend round table conferences with house counsel to discuss strategy on potential suit and civil remedy claims
• Investigated the scope and price using xactimate, public adjuster and desk review estimates, personal contents to determine appropriate coverage, liability, for hurricane and all peril claims.
• Coordinated temporary housing for hurricane Irma, Michael, Matthew and daily claims.
• Settled property cases worth up to $500,000.00 in counterclaims through effective negotiation and appraisal meditation prior suit.

• Developed detailed litigation strategies with defense counsels.
• Monitored defense counsel to make insure they respond timely to complaints, amendments, discovery responses, filed motions, sanctions and posture for trial to resolve.
• Presented potential trial cases at water conferences, trial prep sessions and mock trials.
• Negotiated and settled cases worth up to $500,000.00 in counterclaims, meditations and successful awarded voluntary dismissals with prejudice prior trial.

Handled both Liability and Property litigation cases simultaneously.

• Litigation Adjuster for property suits involving all perils. Monitored and authorized strategy for defense counsel handling.
• Litigation Liability Adjuster for 3rd party liability involving all perils, dog bites, slip and falls and premise liability.
• Monitored defense counsel to make sure they respond to initial complaints, amendments, discovery responses, file motions, sanctions or posture for trial.
• Presented cases to house counsel to establish integrity and strategy to resolve.
• Conducted settlement negotiations for property and liability cases worth up to $150,000.00 in counterclaims prior trial.
  

• Investigated Rheem's water heater products to establish product liability based on policy.
• Conducted recorded statements as needed.
• Analyzed damages, determine coverage, settle or denied unjustified claims.

• Adjusted attorney represented, 1st and 3rd party bodily injury and auto damaged claims.
• Secured recorded statements as needed.
• Trained other associates on proper handling of auto and injury claims.
• Conducted settlement negotiations for bodily injury and auto property cases worth up to $300,000.00 in counterclaims.

• Identified potentially total loss vehicle claim and timely removed vehicles from storage facilities to salvage.
• Negotiated fair and reasonable settlement based on market value in area.
• Reviewed and adjusted medical payment claims.
• Settled or denied best on policy.

• Adjusted and Identified peril that caused damages to HO and DP dwellings, condo and rental property.
• Reviewed and evaluated property and personal contents damaged from a peril.
• Evaluated insurance policies, analyzed damages to determine coverage, negotiated settlement or denied based on policy.

• Interpreted professor's lectures for the deaf and hearing impaired from several colleges using Cprint audio technology to capture real time text onsite and/or remotely

• Adjusted attorney represented, 1st and 3rd party bodily injury and auto damaged claims.
• Secured recorded statements, Identified and resolved Arbitration and Subrogation opportunities.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Substantiated legitimate claims and denied unjustified claims
• Conducted settlement negotiations for bodily injury and auto property cases worth up to $300,000.00 in counterclaims.