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Fredericka Singer
Richmond,TX
Summary
Community outreach professional with proven track record in developing and fostering community relationships. Adept at coordinating events, managing programs, and engaging diverse populations. Strong focus on collaboration, adaptability, and achieving impactful results. Skilled in strategic communication, and project management. Reliable and flexible team player with commitment to driving positive community outcomes.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Community Outreach Manager
Independent Marketing Group
10.2019 - Current
- Achieved successful execution of sales and educational marketing events through grassroots and physician marketing strategies. Converted leads into sales, enhancing overall revenue generation. Established valuable relationships with community leaders and partners to foster collaboration. Effectively cross-sold ancillary products and services while providing outstanding customer service to both new and existing clients.
- Accelerated sales growth initiatives through grassroots marketing, relationship management, performance coaching, and strategic incentive planning. Identified new opportunities for expansion and business development through thorough market analysis.
- Strengthened field agents’ performance by offering ongoing support and mentorship, ensuring clarity on compliance, enrollment timelines, and product updates.
- Designed and implemented targeted outreach strategies to promote services to underrepresented groups.
- Developed and implemented community engagement strategies to enhance local partnerships.
- Coordinated outreach programs to increase awareness of services among diverse populations.
Medicare Benefits Consultant
WellCare Texan Plus Health Plans
05.2017 - 09.2019
- Achieved significant improvements in marketing outreach by applying territorial model philosophy to increase new enrollments. Generated a robust stream of referrals by effectively utilizing community resources and company tools for event planning. Converted an increasing number of leads into valuable appointments.
- Successfully transitioned appointments into enrollments, effectively contributing to organizational growth.
- Maintained disenrollment rates that aligned with company standards, supporting retention efforts.
- Executed coordinated marketing events that enhanced brand visibility. Surpassed corporate enrollment goals through targeted marketing efforts. Consistently adhered to CMS and WellCare marketing regulations and departmental policies, ensuring compliance.
- Reviewed and optimized benefit plans, focusing on improving employee satisfaction and retention rates.
- Developed engaging educational content to enhance understanding of health plan options among staff and beneficiaries.
Licensed Territory Developer
WellPoint, Anthem Blue Cross
01.2015 - 04.2017
- Achieved increased community participation in Medicare Advantage products through strategic relationship management with grassroots leaders and organizers. Formed strong alliances with local and regional charitable organizations dedicated to empowering seniors and individuals with disabilities.
- Developed and executed strategic partnerships and events to increase community engagement with Medicare Advantage offerings.
- Engaged with diverse teams to establish comprehensive project requirements and achieve successful delivery of solutions.
Independent Sales Agent
Texan Plus- WellCare
08.2012 - 12.2014
- Surpassed sales objectives established by leadership, contributing to overall revenue growth. Enhanced customer loyalty by maintaining retention rates that meet company benchmarks. Executed compliance with CMS and other regulatory agency guidelines outlined in the Universal American Corporate Guide.
- Nurtured and managed customer relationships, focusing on driving sales expansion and client satisfaction.
- Presented comprehensive product demonstrations that effectively communicated features and benefits to enhance customer understanding.
- Developed and maintained strong customer relationships to drive sales growth.
Branch Operations Manager
Regions Bank
08.2009 - 07.2012
- Achieved systematic execution of team responsibilities through effective management practices. Delivered accurate cash reconciliations and maintained integrity of general ledger accounts, wire transfers, branch logs, and teller proof work. Conducted impactful security training on compliance, fraud prevention, and banking regulations. Secured compliance with audit and operational regulations and guidelines through diligent oversight.
- Implemented strategies to streamline branch operations, resulting in improved service delivery and increased operational effectiveness.
- Directed team initiatives to enhance compliance and risk management practices within retail banking operations.
- Streamlined branch operations to enhance customer service and drive operational efficiency.
- Led team initiatives focused on compliance and risk management practices within retail banking environment.
Education
Bachelor of Science - Health Care Management
University of Phoenix
01.2024
Associates of Arts - Health Care Administration
University of Phoenix
03.2012
Skills
- Microsoft Office proficiency
- SalesForce Experience
- Community engagement
- Partnership development
- Time management
- Teamwork and collaboration
- Relationship building
- Regulatory compliance
- Community development
- Communication
- Resource development
Accomplishments
- Increased Medicare beneficiary engagement by 35% through strategic community outreach initiatives, educational seminars, and health fairs.
- Developed and maintained partnerships with 50+ community organizations, senior centers, churches, and health providers.
- Generated over $3M+ in annualized Medicare sales revenue through community outreach and relationship building efforts.
- Developed training programs on Medicare compliance, outreach strategies, and beneficiary education.
- Built trusted relationships with local leaders and organization, increasing referral volume by 45%.
- Personally enrolled 300+ Medicare beneficiaries annually while maintaining a 95% retention rate.
Certification
- Group One Life and Health License# 1192254
- American HealthInsurance Plans (AHIP) -2025-2026
- Fraud Waste and Abuse (FWA) 2025-2026
- Health Insurance Portability and Accountability (HIPPA) 2025-2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Community Outreach Manager
Independent Marketing Group
10.2019 - Current
Medicare Benefits Consultant
WellCare Texan Plus Health Plans
05.2017 - 09.2019
Licensed Territory Developer
WellPoint, Anthem Blue Cross
01.2015 - 04.2017
Independent Sales Agent
Texan Plus- WellCare
08.2012 - 12.2014
Branch Operations Manager
Regions Bank
08.2009 - 07.2012
Associates of Arts - Health Care Administration
University of Phoenix
Bachelor of Science - Health Care Management
University of Phoenix