Summary
Overview
Work History
Education
Skills
Additional Qualifications
Timeline
Generic

Fredericka Waters

Kissimmee

Summary

Dedicated professional with over 5 years of experience in customer service and medical office support. Expertise in remote data entry and record maintenance, ensuring confidentiality and accuracy. Proficient in Microsoft Excel, Word, and other Office applications, with a typing speed of 75 words per minute. Demonstrates strong time management and organizational skills, effectively meeting deadlines in independent work environments.

Overview

2
2
years of post-secondary education
5
5
years of professional experience

Work History

Customer Service & Medical Administrative Professional

Akumin Health
09.2023 - 07.2026
  • Delivered exceptional customer service by assisting customers and resolving inquiries in a timely manner.
  • Facilitated effective communication between medical staff and patients to enhance service delivery.
  • Managed appointment scheduling for patient consultations and procedures.
  • Scheduled appointments and maintained confidential medical records.
  • Assisted in maintaining patient records with confidentiality and accuracy.
  • Entered and maintained accurate customer and patient information in electronic databases.
  • Developed and maintained Microsoft Excel spreadsheets for efficient tracking of records and reports.
  • Processed documentation and maintained organized digital files.
  • Managed multiple tasks while consistently meeting deadlines.

Remote Customer Service & Support

Gainwell Technologies
01.2021 - 09.2023
  • Resolved an average of 50 inbound customer inquiries per day via phone, email, and live chat while maintaining a 97% satisfaction rating.
  • Diagnosed and troubleshot customer issues remotely, providing clear, step-by-step solutions to guarantee first-contact resolution.
  • Communicated company policies, product details, and service updates to customers with a professional and empathetic demeanor.
  • Documented detailed notes of customer interactions and escalations, collaborating with cross-functional teams to expedite issue resolution.
  • Gained experience over 2.5 years in customer service roles.
  • Executed daily tasks with attention to detail and efficiency.
  • Provided creative suggestions to improve team efficiency and results.
  • Collaborated effectively with a diverse team to meet objectives and resolve product-related challenges.

Education

Associate of Science - Health Information Technology

Eastern Florida State College
Cocoa, FL
08.2010 - 05.2012

Skills

  • Data Entry
  • Microsoft Excel
  • Word and Outlook
  • Google sheets
  • 5 Years customer service
  • Medical documentation
  • HIPAA Compliance
  • Confidential Information Handling
  • Communication Skills
  • Problem Solving
  • Medical data entry
  • Patient support services

Additional Qualifications

  • Proficient in Microsoft Excel, Word, and Outlook
  • 75 Words Per Minute Typing Speed
  • Excellent organizational and time management skills
  • Fast learner with strong attention to detail
  • Reliable internet connection and home office setup
  • Committed to maintaining confidentiality and accuracy

Timeline

Customer Service & Medical Administrative Professional

Akumin Health
09.2023 - 07.2026

Remote Customer Service & Support

Gainwell Technologies
01.2021 - 09.2023

Associate of Science - Health Information Technology

Eastern Florida State College
08.2010 - 05.2012
Fredericka Waters