Frederick (Bill) Wagner
Summary
Service Advisor with a proven track record, enhancing customer satisfaction and retention through expert relationship building, technical knowledge and efficient process implementation. Achieved significant improvements in staff productivity by fostering team collaboration, training and leveraging skills in work order management and customer education.
Overview
15
15
years of professional experience
Work History
Automotive Service Advisor
Tradition Chevrolet, Cadillac, Buick & Gmc
05.2017 - 11.2024
- Offered friendly and efficient service to customers, while maximizing sales and shop efficiency.
- Reduced average repair times by implementing process improvements including scheduling strategies and sales techniques.
- Established trust-based relationships with clients through product knowledge and repair prioritization.
- Resolved customer complaints with empathy and professionalism, maintaining customer retention while minimizing company expense.
Automotive Service Advisor
Victor Chevrolet
01.2013 - 05.2017
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
Automotive Service Advisor
Spurr Chevrolet
06.2009 - 01.2013
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
Education
Associate of Applied Science - Automotive Technology
Nashville, TN07-2000
Certificate of Technical Studies - Automotive Technology
Wayne Area Vocational Center
Williamson, NY06-1999
High School Diploma -
Williamson Central High School
Williamson, NY06-1999
Skills
- Building relationships
- Customer satisfaction
- Customer relations
- Appointment scheduling
- Work order management
- Estimating costs
- Customer education
- Repair recommendations
- Handling customer complaints
- Team collaboration
- Quality inspection
- Customer retention
References
John Callaghan-Former Service Manager, known for 7 years. (315) 573-4986
Brandie Mitchell-Former Service Writer, known for 11 years. (585) 350-8312
Daniel Ritz-Shop Foremen, known for 7 years. (315) 573-0313
Timeline
Automotive Service Advisor
Tradition Chevrolet, Cadillac, Buick & Gmc
05.2017 - 11.2024
Automotive Service Advisor
Victor Chevrolet
01.2013 - 05.2017
Automotive Service Advisor
Spurr Chevrolet
06.2009 - 01.2013
Associate of Applied Science - Automotive Technology
Certificate of Technical Studies - Automotive Technology
Wayne Area Vocational Center
High School Diploma -
Williamson Central High School
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