Frederick Lance Buot
Petaluma,California
Summary
Compassionate, adaptable professional with experience in senior placement services and call center supervision. Strong in care assessment, community resources, and customer communication, with a record of resolving concerns and guiding families through informed care decisions. Experienced in Call Center customer service operations.
Overview
1
1
Language
11
11
years of professional experience
Work History
Senior Living Placement Agent
A Place to call Home, Senior Living Placement Agen
Petaluma, California
06.2020 - 03.2026
- Guided seniors and families in selecting optimal senior living options, enhancing their decision-making process.
- Evaluated client needs for independent living, assisted living, and memory care communities.
- Matched residents to suitable homes based on placement criteria and care levels.
- Arranged tours with senior living communities and family decision-makers.
- Cultivated strong relationships with clients, resulting in high satisfaction with placement services.
- Detailed community services, pricing, and availability to prospective clients, facilitating informed choices.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained client records and placement notes for A Place to Call Home.
Customer Service Supervisor(Call Center)
CrossCheck Inc.
Petaluma, California
10.2014 - 11.2018
- Answered incoming calls and provided professional, informed support to improve customer experience.
- Handled customer calls and resolved billing, account, and service questions.
- Resolved customer issues quickly and effectively.
- Addressed escalated customer service concerns while maintaining satisfaction and supporting long-term business relationships.
- Helped customers with account updates, payments, and order changes for accurate, timely processing.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Referred complex issues to supervisors and specialized support teams.
- Recorded interactions in CRM and ticketing systems.
- Used knowledge base resources to explain policies and troubleshoot concerns.
- Trained new representatives on call handling and customer communication.
Education
Bachelor of Science - Kinesiology - Human Movement(Emphasis in PT)
San Francisco State University
San Francisco, CA06-1999
Some College (No Degree) - Biological Sciences
University Of Clifornia Santa Barbara
Santa Barbara, CASkills
- Senior placement services
- Care assessment
- Community alignment
- CRM management
- Lead assessment
- Client relations
- Community resources
- Call center operations
- Customer relationship management
- Customer Service
Languages
Tagalog Filipino
Native/ Bilingual
Timeline
Senior Living Placement Agent
A Place to call Home, Senior Living Placement Agen
06.2020 - 03.2026
Customer Service Supervisor(Call Center)
CrossCheck Inc.
10.2014 - 11.2018
Bachelor of Science - Kinesiology - Human Movement(Emphasis in PT)
San Francisco State University
Some College (No Degree) - Biological Sciences
University Of Clifornia Santa Barbara