Frederika Phillips
Bessemer,AL
Overview
16
16
years of professional experience
Work History
Provider Care Service Representative
United Health Care
04.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
CICR/Claims Research
CVS Health
11.2021 - 04.2024
- Assisting providers with claims processing, reprocessing and submissions
- Providing the appropriate protocol and info re: appeals, corrections & UM
- Researching claims and denials and providing info accordingly.
Customer Service Advocate
Viva Health
06.2017 - 11.2021
- Assisting with members and provider, advising benefits
- Helping members understanding benefits, claims, COB, etc
- Breaking down claims processing and assisting with payments, etc.
Pay Plan Representative
State Farm Insurance
10.2008 - 02.2017
- Assisting agents and policy holders with billing issues
- Making corrections & updating accounts
- Offering Exceptional customer service.
Customer Service Consultant I
Infinity Insurance Co
12.2011 - 07.2013
- Assisting policy holders as well as agents with payments, policy Corrections, additions and deletions
- Providing Remarkable customer service.
Payroll Specialist
Paychex Inc
11.2010 - 10.2011
- Processing Payroll per clients request, responding to correspondence from said client, via fax, mail or email
- Assisting random client calls while maintaining a daily schedule for a client list of 100+.
Education
Certified Medical Coder - Medical Billing And Coding
Virginia College - Birmingham
Birmingham, AL02.2005
Skills
- Excellent Customer Service
- Accounting
- Typing
- Data Entry
- 10-Key
- Data entry proficiency
- Goal-oriented mindset
- Customer Relations
Career Overview
An enthusiastic hard worker with the ability to understand customer and team needs. A quick learner with demonstrated experience at working in fast paced environments, such as customer service, call centers and payroll processing. Able to work on own initiative or as part of a team. Strong communication skills, attention to detail and excellent customer service skills. Will work extra hours as needed.
References
Available upon request
Timeline
Provider Care Service Representative
United Health Care
04.2024 - Current
CICR/Claims Research
CVS Health
11.2021 - 04.2024
Customer Service Advocate
Viva Health
06.2017 - 11.2021
Customer Service Consultant I
Infinity Insurance Co
12.2011 - 07.2013
Payroll Specialist
Paychex Inc
11.2010 - 10.2011
Pay Plan Representative
State Farm Insurance
10.2008 - 02.2017
Certified Medical Coder - Medical Billing And Coding
Virginia College - Birmingham