Fredranique Bates
Jacksonville
Summary
Accomplished Work From Home Agent and Manager with a proven track record at Amazon and Walmart, enhancing customer satisfaction and managing efficient teams. Skilled in Aegis CRM and maintaining professionalism under pressure, I excel in understanding customer needs and delivering exceptional service. Achieved significant improvements in customer care and employee productivity.
Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.
Overview
3
3
years of professional experience
Work History
Work From Home Agent
Amazon
01.2024 - 01.2025
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
Work From Home Agent
Walmart
01.2023 - 12.2023
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
Manager
Dollar Tree
01.2022 - 12.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Westside High School
Jacksonville, FL05.2023
Skills
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
- File maintenance
- Customer service
- Call handling
- Understanding customer needs
- Calm and professional under pressure
- Professional telephone demeanor
- Call documentation
Timeline
Work From Home Agent
Amazon
01.2024 - 01.2025
Work From Home Agent
Walmart
01.2023 - 12.2023
Manager
Dollar Tree
01.2022 - 12.2022
Westside High School
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