Fredrezsia Rallings
Atlanta,GA
Summary
Friendly and reliable customer service professional skilled in achieving sales Targets in high-end merchandise Environment. Responsible and mature manager who thrives in fast- paced environments. Enjoys working as part of a team to achieve sales goals. Highly successful at up selling and promoting new products.Sucessful at building a customer following, thus increasing repeat business. Highly successful at meeting daily, weekly and monthly sales goals in 100% commission sales environment. Authorized to work in the US for any employer.
Overview
15
15
years of professional experience
Work History
Material Handler
Harry & David
Atlanta
10.2021 - Current
- Transported inventory items to appropriate locations.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Demonstrated and applied product knowledge of company SKUs.
- Performed cycle counts and inventory control to accurately track product levels.
Customser Service Representative
Healthcare.Gov
11.2019 - 11.2022
- Searching for new clients and generating the list of prospective clients
- Identifying needs of customers and market appropriate products and services
- Provide quick, perfect and friendly customer service
- Quoting new business
- Taking payments and advance accounting for company
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Assistant manager
C&J Clarks
Atlanta, GA
07.2016 - 02.2020
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays
- Liaising with head office
- Ensuring high levels of customer satisfaction through excellent service
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Store Manager
Bakers Shoes
08.2008 - 04.2016
- Delivered excellent service to ensure high levels of customer satisfaction
- Motivate the sales team to meet sales objectives by training and mentoring staff
- Create business strategies to attract new customers, expand store traffic, and enhance profitability
- Hire,train and oversee new staff
- Respond to customer complaints and concerns in a professional manner
- Ensure store compliance with health and safety regulations
- Develop and arrange promotional material and In store displays
- Prepare detailed reports on buying trends,customer requirements, and profits
- Undertake store administration duties such as managing store budgets and updating financial records
- Monitor inventory levels and order new merchandise.
Education
Bachelor's - Communications
Georgia state university
Atlanta, GASkills
Customer Focus & Orientation — Highly ProficientResponding to customer situations with sensitivityPersonality: Hard-Working — ExpertMeasures a candidate's tendency to be rule-abiding, well-organized, hard-working, confidentIndeed Assessments provides skills tests that are not indicative of a license or certificationRetail merchandizing specialist, Customer service-oriented, Superior organization ability, SalesMaterials Handling and TransportMaterial PackagingForklift OperationProduction SupportWarehouse OperationsWarehouse SafetyShipping DocumentationMaterial and Supply InventoryTruck Loading and UnloadingLoading and UnloadingLabeling and BoxingEquipment OperationQuality Assessment and AssuranceManufacturingExperience, Staff training and development, Goal -oriented, Excellent communication skills, Friendly
Warehouse operations
Warehouse operations
Forklift Operation
Merchandising
Employee scheduling
Product development
Coaching and mentoring
Effective leader
Scheduling
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Material Handler
Harry & David
10.2021 - Current
Customser Service Representative
Healthcare.Gov
11.2019 - 11.2022
Assistant manager
C&J Clarks
07.2016 - 02.2020
Store Manager
Bakers Shoes
08.2008 - 04.2016
Bachelor's - Communications
Georgia state university