Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Fredrezsia Rallings

Atlanta,GA

Summary

Friendly and reliable customer service professional skilled in achieving sales Targets in high-end merchandise Environment. Responsible and mature manager who thrives in fast- paced environments. Enjoys working as part of a team to achieve sales goals. Highly successful at up selling and promoting new products.Sucessful at building a customer following, thus increasing repeat business. Highly successful at meeting daily, weekly and monthly sales goals in 100% commission sales environment. Authorized to work in the US for any employer.

Overview

15
15
years of professional experience

Work History

Material Handler

Harry & David
Atlanta
10.2021 - Current
  • Transported inventory items to appropriate locations.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Demonstrated and applied product knowledge of company SKUs.
  • Performed cycle counts and inventory control to accurately track product levels.

Customser Service Representative

Healthcare.Gov
11.2019 - 11.2022
  • Searching for new clients and generating the list of prospective clients
  • Identifying needs of customers and market appropriate products and services
  • Provide quick, perfect and friendly customer service
  • Quoting new business
  • Taking payments and advance accounting for company
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Assistant manager

C&J Clarks
Atlanta, GA
07.2016 - 02.2020
  • Recruiting, training, supervising and appraising staff
  • Managing budgets
  • Maintaining statistical and financial records
  • Dealing with customer queries and complaints
  • Overseeing pricing and stock control
  • Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
  • Ensuring compliance with health and safety legislation
  • Preparing promotional materials and displays
  • Liaising with head office
  • Ensuring high levels of customer satisfaction through excellent service
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Store Manager

Bakers Shoes
08.2008 - 04.2016
  • Delivered excellent service to ensure high levels of customer satisfaction
  • Motivate the sales team to meet sales objectives by training and mentoring staff
  • Create business strategies to attract new customers, expand store traffic, and enhance profitability
  • Hire,train and oversee new staff
  • Respond to customer complaints and concerns in a professional manner
  • Ensure store compliance with health and safety regulations
  • Develop and arrange promotional material and In store displays
  • Prepare detailed reports on buying trends,customer requirements, and profits
  • Undertake store administration duties such as managing store budgets and updating financial records
  • Monitor inventory levels and order new merchandise.

Education

Bachelor's - Communications

Georgia state university
Atlanta, GA

Skills

Customer Focus & Orientation — Highly Proficientundefined

Accomplishments

  • Resolved product issue through consumer testing.

Timeline

Material Handler

Harry & David
10.2021 - Current

Customser Service Representative

Healthcare.Gov
11.2019 - 11.2022

Assistant manager

C&J Clarks
07.2016 - 02.2020

Store Manager

Bakers Shoes
08.2008 - 04.2016

Bachelor's - Communications

Georgia state university

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Fredrezsia Rallings