Fredrica Coleman
Jonesboro,GA
Summary
Dedicated and compassionate professional with over 15 years of experience in customer service, medical office support, in-home caregiving, and commercial cleaning. Skilled in providing attentive, respectful care to elderly clients, maintaining clean and safe environments, and delivering excellent front desk and administrative support in healthcare settings. Proven ability to handle sensitive information with confidentiality, communicate effectively with diverse individuals, and manage multiple responsibilities with reliability and attention to detail. Known for a strong work ethic, professionalism, and a commitment to creating positive experiences for clients, patients, and team members.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Commercial Cleaner
Fine Touch Cleaning Services, Mableton GA
01.2020 - Current
- Perform floor care duties including sweeping, mopping, vacuuming, and buffing hard surface floors.
- Report maintenance or safety issues to supervisors to ensure facilities remain in working order.
- Maintain consistent attendance and punctuality for scheduled cleaning routes across multiple locations.
Caregiver, Elderly Care
In Home Care, Jonesboro, GA
09.2016 - 02.2025
- Provide personalized, hands-on care to elderly clients in their homes, supporting daily living activities such as bathing, dressing, grooming, and mobility assistance.
- Perform light housekeeping duties including laundry, dishes, and maintaining a clean, safe living environment.
Front Desk
W Atlanta Hotel, Atlanta, GA
11.2013 - 08.2016
- Greet and check in guests with a professional and welcoming attitude, handling 100+ reservations weekly through phone, online, and walk-in bookings.
- Handle guest inquiries, complaints, and requests efficiently to ensure a high level of customer satisfaction and repeat business.
- Coordinate with housekeeping and maintenance departments to ensure room readiness and resolve service issues quickly.
Medical Specialists Coordinator
Snapfinger Family Medical
08.2011 - 10.2013
- Managed and directed over 50 daily phone calls, delivering prompt and courteous assistance to clients regarding lawn care service scheduling and inquiries.
- Facilitated communication of service updates and technician ETAs to customers, enhancing expectation management and trust-building.
- Processed invoices and assisted customers with payments via phone and in person. Addressed billing inquiries and resolved discrepancies effectively.
Education
GED -
Dekalb Tech
Clarkston, GA08-2003
Medical Assistant - Medical Technology
Javelin-Tucker
GAMedical Office Expert Certificate - undefined
Skills
- Achieved effective problem resolution through thorough analysis of complex challenges Enhanced operational efficiency by driving informed decision-making processes Streamlined project workflows and communication by effectively utilizing Microsoft Office Suite
- Strong work ethic
- Self-motivation and initiative
- Housekeeping skills
- Reliability and punctuality
- Team Training
- Equipment safety
- Quality assurance focus
Certification
Medical Assistant/Medical Office expert
Timeline
Commercial Cleaner
Fine Touch Cleaning Services, Mableton GA
01.2020 - Current
Caregiver, Elderly Care
In Home Care, Jonesboro, GA
09.2016 - 02.2025
Front Desk
W Atlanta Hotel, Atlanta, GA
11.2013 - 08.2016
Medical Specialists Coordinator
Snapfinger Family Medical
08.2011 - 10.2013
Medical Office Expert Certificate - undefined
GED -
Dekalb Tech
Medical Assistant - Medical Technology
Javelin-Tucker