Summary
Work History
Education
Skills
Timeline
Generic

Fredric (Jr) Salazar

Pueblo,Colorado

Summary

I have spent the last 25 years dedicated to the Parts & Service business, I have worked in almost every faucet of a dealership and have excelled at all positions that coupled with 21 years in the Military 15 of those years in a leadership position make myself more than capable of leading employees and creating a positive work environment in which all members of the team can thrive.

Work History

Aftermarket Sales Representative

Inland Truck Parts
Colorado Springs, United States
01.2021 - Current
  • Responsible for all aspects of customer experience from taking orders to delivery ensuring accuracy and timeliness of orders
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Contributed ideas and offered constructive feedback at sales and training meetings.
  • Identified prospective customers by using business directories and following leads from existing clients.

Parts Counterman

Rush Truck Center
Pueblo, Colorado
06.2017 - 11.2019
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Assisted customers with diagnosing problems for Class 8 equipment and purchasing necessary replacements.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Adhered to company guidelines for performance and compliance.

Parts Manager

Rush Truck Centers
Pueblo, Colorado
06.2017 - 11.2019
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

Outside Sales

Rush Truck Center
Pueblo, Colorado
06.2017 - 11.2019
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Built strong client rapport to establish diversified network of connections.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Service Foreman

Mhc Kenworth
Pueblo, Colorado
11.1999 - 05.2017
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Organized ongoing maintenance schedules to boost system performance.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Oversaw team of 18 service professionals.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Contributed to development, implementation and execution of maintenance programs.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.

Parts Lead

Mhc Kenworth
Pueblo, Colorado
11.1999 - 05.2017
  • Prepared reports and technical documentation of day-to-day production processes.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.

Service Writer /Parts Counterman

Mhc Kenworth
Pueblo, Colorado
11.1999 - 05.2017
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Assisted customers with diagnosing problems for Class 8 equipment and purchasing necessary replacements.
  • Moved parts to designated bays for technicians ensuring accusracy and timeliness of orders.

Education

High School Diploma -

John Mall High School
Walsenburg, CO
05.1994

Skills

  • Network development
  • Account servicing
  • Lead prospecting
  • Client Service
  • Performance improvement
  • Account development
  • Product promotions
  • Interpersonal communication skills
  • Systems and software programs
  • Expense reporting
  • Records management
  • Customer Relations
  • Staff Training
  • Sales expertise
  • Problem solving strength

Timeline

Aftermarket Sales Representative

Inland Truck Parts
01.2021 - Current

Parts Counterman

Rush Truck Center
06.2017 - 11.2019

Parts Manager

Rush Truck Centers
06.2017 - 11.2019

Outside Sales

Rush Truck Center
06.2017 - 11.2019

Service Foreman

Mhc Kenworth
11.1999 - 05.2017

Parts Lead

Mhc Kenworth
11.1999 - 05.2017

Service Writer /Parts Counterman

Mhc Kenworth
11.1999 - 05.2017

High School Diploma -

John Mall High School

Similar Profiles

  • Cordell ShannonCordell Shannon

    Aftermarket Sales/Territory Manager - Sales and Service at Lift IncorporatedAftermarket Sales/Territory Manager - Sales and Service at Lift Incorporated

  • DAVIS HAGENDAVIS HAGEN

    Aftermarket Sales Representative at Crown Lift TrucksAftermarket Sales Representative at Crown Lift Trucks

  • Jorge VelardeJorge Velarde

    Aftermarket Sales Representative at Rush Truck CenterAftermarket Sales Representative at Rush Truck Center

  • Jaime MotaJaime Mota

    Aftermarket Sales Representative at Rush Truck CentersAftermarket Sales Representative at Rush Truck Centers

CREATE PROFILE
Fredric (Jr) Salazar