Open To Work
Fredrick Bishop
Birmingham,AL
Work Preference
Summary
Results-oriented Service Director with extensive experience in service operations management and team leadership. Focused on enhancing service delivery and driving customer satisfaction through strategic process improvements and performance evaluations.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Service Director
Mercedes Benz of Birmingham
Birmingham, Alabama
11.2014 - 07.2026
- Directed service operations, achieving high customer satisfaction and quality standards.
- Managed performance of service team through targeted training and development initiatives.
- Implemented process improvements to elevate service delivery and enhance customer experience.
- Rolled out operational improvements, ensuring delivery of high-quality customer service.
- Coordinated scheduling of service appointments, optimizing resource allocation and enhancing workflow efficiency.
- Oversaw recruitment process for new customer service personnel and conducted interviews with prospective candidates.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Developed benchmarks to measure and monitor strategic changes and align with organizational goals.
Detail Manager
Crown Automobile (Mercedes Benz of Birmingham)
Birmingham, Alabama
04.2000 - 11.2014
- Supervised and trained detailing staff to ensure high-quality service standards.
- Implemented efficient workflows to enhance vehicle preparation for customer delivery.
- Conducted inspections of completed detailing work for quality assurance purposes.
- Managed daily operations for vehicle detailing services at luxury automobile dealership.
- Maintained inventory of cleaning supplies and equipment for operational readiness.
General Manager
Riverchase Carwash and Detail Center
Hoover, Alabama
07.1993 - 03.2000
- Managed daily operations of carwash and detailing services.
- Supervised staff to ensure quality customer service and satisfaction.
- Oversaw scheduling to optimize workforce efficiency during peak hours.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Delegated work to staff, setting priorities and goals.
- Enhanced workflow processes to improve service delivery times.
- Coordinated inventory management for cleaning supplies and equipment.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
High School Diploma -
Fairhope High School
Fairhope05-1991
Some College (No Degree) - General Studies
Jefferson State Community College
Birmingham, ALSome College (No Degree) - Elementary Education
University of Alabama At Birmingham
Birmingham, ALSkills
- Service operations management
- Customer relationship management
- Process improvement
- Operational strategy
- Performance evaluation
- Team management
- Customer service
Certification
- Mercedes Benz Master Certified (Service Director) - Mercedes Benz Academy (2014 -2026)
- Advanced Service Management Certificate - NADA (2022)
- Completed Mercedes Benz Service Leadership Program - Dallas, West Point, Frisco (2016 - 2019)
Accomplishments
- Received Mercedes Benz Best of the Best Award 10 times (2012-2026)
- Selected Mercedes Benz Culture Champion (2016 - 2021)
- Mercedes Benz 25 Years of Service Award
Timeline
Service Director
Mercedes Benz of Birmingham
11.2014 - 07.2026
Detail Manager
Crown Automobile (Mercedes Benz of Birmingham)
04.2000 - 11.2014
General Manager
Riverchase Carwash and Detail Center
07.1993 - 03.2000
High School Diploma -
Fairhope High School
Some College (No Degree) - General Studies
Jefferson State Community College
Some College (No Degree) - Elementary Education
University of Alabama At Birmingham