Fredrick Dakin
Milwaukee
Summary
Dynamic customer service professional with proven conflict resolution and relationship-building skills, honed at Plank Road Publishing. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Proficient in data management and Microsoft Office, consistently delivering exceptional service and fostering positive client interactions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Plank Road Publishing
Wauwatosa
04.2023 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Collected deposits or payments and arranged for billing.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed positive relationships with customers through friendly interactions.
- Updated databases with new and modified customer data.
- Maintained a high level of professionalism when dealing with difficult customers.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
Driver
Lyft And Uber
Milwaukee
11.2019 - 01.2024
- Assisted passengers with loading and unloading their luggage.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Reported any vehicle malfunctions or accidents immediately to management.
- Enhanced customer satisfaction by providing courteous and professional service.
- Achieved consistently high customer scores due to exceptional service.
Community Employment Specialist
Ross Innovative Employment Solutions
Milwaukee
07.2018 - 11.2019
- Utilized various software applications such as Microsoft Office Suite for data entry purposes.
- Coached clients on how best to present themselves during interviews with potential employers.
- Developed individualized case plans for each client based on their needs and goals.
- Managed multiple projects simultaneously while meeting deadlines set by the management team.
- Worked with self-motivated approach to seek out and capture numerous opportunities in different fields.
- Prepared patients for self-management and decision-making responsibilities.
- Offered clients immense value in creating and locking in jobs by maintaining deep relationships with prospective employers.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Captioning Assistant
CAPTEL
MIlwaukee
06.2017 - 07.2018
- Utilized specialized software programs for transcribing audio files.
- Assisted with transcription of audio content into written captions.
- Transcribed exact wording for wide-ranging conversations.
- Assisted with emergency calls by captioning and relaying critical information.
- Developed effective workflows for efficient captioning processes.
- Provided accurate real-time captioning services for broadcasts.
Education
Bachelor of Arts - History
University of Wisconsin, Milwaukee
Milwaukee, WI12-2017
Skills
- Customer service
- Conflict resolution
- Data management
- Payment processing
- Customer feedback
- Relationship building
- Microsoft Office
- Software utilization
- Time management
- Problem solving
- Data entry
- Customer relationship management
- Communication skills
- Effective communication
- Detail orientation
- Good Telephone Etiquette
- Remote office availability
- Written communication
- Verbal communication
Affiliations
- I perform and teach improv comedy at a local theater cooperative The Interchange Theater.
- I enjoy cooking, film, books, and cooking.
Accomplishments
- Made the Dean's list at my college twice.
- Won the June Atlas Award with Hatch Staffing Services while working at Plank Road Publishing.
References
References available upon request.
Timeline
Customer Service Representative
Plank Road Publishing
04.2023 - Current
Driver
Lyft And Uber
11.2019 - 01.2024
Community Employment Specialist
Ross Innovative Employment Solutions
07.2018 - 11.2019
Captioning Assistant
CAPTEL
06.2017 - 07.2018
Bachelor of Arts - History
University of Wisconsin, Milwaukee
Similar Profiles
Amanda M. WrightAmanda M. Wright
Office Coordinator at Plank Road Family Care (315) 458-8700Office Coordinator at Plank Road Family Care (315) 458-8700
Wendy NkontwanaWendy Nkontwana
Forestry Specialist at Plank Road ForestryForestry Specialist at Plank Road Forestry
JAMES DUNNJAMES DUNN
KITCHEN STAFF at Plank Road PizzaKITCHEN STAFF at Plank Road Pizza