Fredrick Koch
Buffalo,NY
Summary
Proven ability to enhance customer satisfaction through effective communication and active listening.
Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team or individual goals.
Overview
14
14
years of professional experience
Work History
Finance Manager
Howell Motors
09.2024 - 02.2026
- Analyzed customer credit applications to assess financing options and mitigate risks.
- Collaborated with sales teams to streamline vehicle financing processes and improve efficiency.
- Managed relationships with financial institutions to negotiate favorable loan terms for customers.
- Provided training on finance products to sales staff, enhancing their ability to present options effectively.
Sales Consultant
West Herr Kia
02.2022 - 09.2024
- Built rapport with customers to understand needs and recommend suitable vehicles.
- Conducted vehicle demonstrations, highlighting features and benefits to enhance customer engagement.
- Managed sales processes, ensuring accurate documentation and compliance with dealership policies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure satisfaction.
Cashier
Bob's Deli
07.2021 - 05.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers by providing product information and resolving inquiries promptly.
- Maintained organized cash register area, ensuring a clean and welcoming environment for customers.
- Reconciled cash drawer at the end of shifts to ensure accurate financial reporting.
- Trained new staff on cashier procedures and customer service best practices.
Debt Recovery Specialist
Strategic Financial Solutions
09.2020 - 06.2021
- Developed personalized debt management plans, enhancing client financial literacy and stability.
- Led negotiations with creditors to secure favorable repayment terms for clients.
Janitorial Services Supervisor
Bieler Janitorial Services
05.2016 - 05.2020
- Supervised daily janitorial operations to ensure cleanliness and safety standards were consistently met.
- Trained and mentored staff on effective cleaning protocols and equipment usage.
- Developed and implemented improved cleaning schedules to enhance operational efficiency.
- Conducted regular inspections to identify areas for improvement in service delivery.
- Led inventory management for cleaning supplies, ensuring availability and cost-effectiveness.
Automotive Service Advisor
Ray Laks Honda
06.2012 - 05.2016
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, optimizing scheduling for maximum productivity.
- Assisted technicians by communicating detailed service requirements and customer preferences.
- Developed comprehensive knowledge of Honda vehicle features to enhance client consultations.
Education
Associate of Arts - Graphic Design And Animation
Art Institute of Pittsburgh
Pittsburgh, PAHigh School Diploma -
West Seneca West Senior High
West Seneca, NY06-2005
Skills
- Contract preparation
- Regulatory compliance
- Customer service
- Critical thinking
- Data entry
- Active listening
- Customer relations
Timeline
Finance Manager
Howell Motors
09.2024 - 02.2026
Sales Consultant
West Herr Kia
02.2022 - 09.2024
Cashier
Bob's Deli
07.2021 - 05.2022
Debt Recovery Specialist
Strategic Financial Solutions
09.2020 - 06.2021
Janitorial Services Supervisor
Bieler Janitorial Services
05.2016 - 05.2020
Automotive Service Advisor
Ray Laks Honda
06.2012 - 05.2016
Associate of Arts - Graphic Design And Animation
Art Institute of Pittsburgh
High School Diploma -
West Seneca West Senior High